Katja Schmidt
Mount Druitt,NSW
Summary
Motivated and adaptable retail professional with over seven years of customer service experience, including leadership responsibilities in a fast-paced retail environment. Recognized for fostering a positive workplace culture, mentoring team members, and developing high-performing teams. Frequently stepped up as the go-to leader in the absence of management, ensuring smooth store operations, resolving customer concerns, and supporting staff.
Equipped with strong problem-solving abilities, patience, and a proactive, can-do attitude. Passionate about customer service excellence, staff development, and operational efficiency, consistently striving to enhance team performance and create outstanding shopping experiences.
Dedicated to embracing new challenges, continuously learning, and contributing to organizational success with enthusiasm and professionalism.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Specialist
Retail Prodigy Group
05.2022 - Current
- Stepped up as the key point of contact when managers were unavailable, ensuring smooth store operations and supporting the team.
- Helped customers find the right products through expert recommendations, product education, and clear explanations of store policies, including warranties and returns.
- Provided exceptional customer service, handling concerns professionally and ensuring a positive shopping experience.
- Trained and mentored new team members on sales techniques, store systems (GSPN & Pronto), and customer service best practices.
- Maintained professionalism in challenging situations, effectively resolving customer complaints and ensuring satisfaction.
- Supported stock takes and product launches, ensuring accurate inventory management and smooth rollout of new items.
- Built strong relationships with teammates, fostering a positive and collaborative work environment.
- Served as a key point of contact for staff, troubleshooting customer-related issues and providing guidance to ensure smooth operations.
Host
Mecca Brands
06.2022 - Current
- Provide expert beauty consultations, personalized recommendations, and professional makeup applications based on client needs.
- Recognized as a top POS performer, ensuring fast, accurate transactions and seamless customer service.
- Proactively take on extra shifts during peak periods to support store operations.
- Utilize in-store systems to locate inventory, process special orders, and enhance the shopping experience.
- Conduct engaging product demonstrations, educating customers on usage and benefits.
- Evaluate client needs to recommend tailored treatments and beauty strategies.
- Assist with stock management and merchandising to maintain a visually appealing and organized store.
Café Assistant Manager
Ciao Café & Cakes
02.2017 - 03.2019
- Managed daily operations of a busy Queanbeyan café, including weekends and public holidays.
- Took care of produce ordering, delivery checks, invoicing, and catering, while also handling customer and staff complaints.
- Helped introduce the café’s first written roster system for 25 staff, improving scheduling and organisation.
- helped with set up and the rollout of a new POS system (Kounta), reducing customer complaints and speeding up service times.
- Handled personalised cake and catering orders for birthdays and weddings, including quotes and invoicing.
Cook/Kitchen Hand/Counter Assistant
De’ Café Laura
08.2014 - 04.2016
- Packed away deliveries this included stock rotation and stacking shelves also helping to maintain stock levels
- Taking orders both counter service and table service, this also meant preparing Alcoholic beverages and other drinks for my tables and younger staff
- Opening and closing the shop, this included cleaning, the closing of the till and food was stored properly
- Worked as sole cook once a week as well when needed and kitchen hand on other days while also waitressing
General Hand
Schmidt Transport
07.2013 - 04.2016
- Helped performed pickups and deliveries to farms and other remote locations
- This often involved manual labour and working in extreme weather and conditions
- Assisted with vehicle maintenance such as tyre changes and oiling rollers and turntables
- Taking phone calls and messages
Skills
- Leadership & Team Collaboration – Work effectively both independently and as part of a team, stepping up to lead when needed
- Customer Service & Problem-Solving – Handle customer inquiries and concerns professionally, finding quick and effective solutions
- Organizational & Time Management Skills – Prioritize tasks, manage store operations, and ensure smooth day-to-day workflow
- Stock Management & Merchandising – Maintain inventory accuracy, oversee stock rotation, and ensure appealing product displays
- Effective Communication – Take clear messages, relay important information, and foster strong team and customer interactions
- Professional Presentation & Brand Representation – Maintain a polished, professional appearance and uphold brand standards
- Proactive & Can-Do Attitude – Take initiative, adapt to challenges, and approach tasks with enthusiasm
Certification
- Diploma of screen and media (Specialised Make-up), 01/02/21, 01/02/22
- Cert 3 in Make-up, 03/08/20, 11/12/20
- Cert 2 in Retail Make-up, 01/02/20, 07/29/20
- Employability Skills Training, 05/26/20, 06/12/20
- Cert 3 retail, 2019
- Responsible Service of Alcohol (not in NSW), 2015
- Cert 2 in Construction Pathways, 2015
- White card, 2015
Timeline
Host
Mecca Brands
06.2022 - Current
Sales Specialist
Retail Prodigy Group
05.2022 - Current
Café Assistant Manager
Ciao Café & Cakes
02.2017 - 03.2019
Cook/Kitchen Hand/Counter Assistant
De’ Café Laura
08.2014 - 04.2016
General Hand
Schmidt Transport
07.2013 - 04.2016
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