- Gardening
- Cross Stitch
- Horse Riding
Katrina Justin
TERANG,Vic
Summary
I am a knowledgeable “Receptionist & Administration Officer” with a robust background in managing front-desk operations, administrative tasks, with a track record of supporting efficient office operations. Successfully coordinating schedules, and enhancing employee and consumer satisfaction. Demonstrating strong organisational and problem-solving skills in a diverse workplace environment with the ability to adapt to the changing needs of our local Community.
Impacting 166 employees, I have significant experience in payroll processing, compliance and reporting, adept at utilising payroll software (Kronos and Chris 21), and managing employee records at Terang & Mortlake Health Service. Including a strong focus on accuracy, team collaboration, and delivering timely results to foster a positive organisational environment. Reliable, organised and driven to enhance operational efficiency.
Proficient in document management with proven ability to maintain and organise records efficiently. Skilled in utilising document control software, ensuring compliance with regulatory standards. A strong focus on achieving results, consistently flexible with evolving project requirements. Known for my multi-tasking and “get the job done attitude”, effective communication and contributing to successful project outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Payroll, Policy & Document Control Officer
Terang & Mortlake Health Service
03.2009 - Current
- Review and verify time records and processing for 166 employees for accuracy.
- Ensure timely and accurate payroll completion.
- Maintain confidentiality of employee records and payroll information.
- Store confidential employee information securely.
- Assist with recruitment and onboarding of new employees.
- Track employee annual leave, long service leave, and personal leave.
- Update employee files with new details such as changes in address, remuneration or contact hours.
- Produce payroll reports to meet corporate guidelines and promote transparency.
- Answer employee inquiries promptly and accurately.
- Respond to employee inquiries regarding payslips, deductions, taxes, and allowances in a timely manner.
- Resolve discrepancies in payroll records.
- Fostering strong relationships within TMHS employees
- Assist in the development of TMHS-wide payroll policies and procedures to standardise processes.
- Liaise with external auditors during annual reviews to provide necessary documentation and answer questions relating to TMH's payroll processes.
- Keep a database of controlled documents current and up to date
- Maintain a secure storage for all controlled documents.
- Collaborated with team members of individual departments to develop best practices for policies and procedures
- Draft document templates to reduce time spent creating documents from scratch.
- Screen and transfer incoming calls.
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information in a timely fashion.
- Draft and distribute invoices for Residents and Consumers.
- Manage petty cash, purchase orders and account transactions.
- Provide comprehensive support during board, and departmental meetings including agenda preparation, material distribution, minute-taking, and follow-up actions.
- Follow detailed directions from management to complete daily paperwork and computer data entry.
- Consistently achieve quality outcomes through effective time management.
Education
Completion of Year 12 -
Terang High School
Terang12.1990
Skills
- Time management and organisation capabilities
- Self motivated
- Attention to detail
- Multitasking Ability
- Reliability
- Excellent communication and listening skills
- Teamwork and collaboration
- Relationship building
- Proficient customer service techniques
- Problem-solving and decision making
- Adaptability and flexibility
- Policy development and Document management
- Computer skills including formatting
Certification
- Advanced Word - Colac Area Health, July 2018
- Power Point Advanced - Colac Area Health, August 2018
- Aboriginal Cultural Awareness Training & Working Effectively with Aboriginal Students & Community - Victorian Aboriginal Community Services Association, February 2020
- Introduction to the National Principles for Child Safe Organisation - Australian Human Rights Commission, December 2021
- Risk Management for Employees - TMHS, February 2023
- PROMPT Document Sharing - PROMPT Training, December 2023
- Health Literacy Development - Centre for Culture, Ethnicity & Health, 2016
Interests
Timeline
Payroll, Policy & Document Control Officer
Terang & Mortlake Health Service
03.2009 - Current
- Advanced Word - Colac Area Health, July 2018
- Power Point Advanced - Colac Area Health, August 2018
- Aboriginal Cultural Awareness Training & Working Effectively with Aboriginal Students & Community - Victorian Aboriginal Community Services Association, February 2020
- Introduction to the National Principles for Child Safe Organisation - Australian Human Rights Commission, December 2021
- Risk Management for Employees - TMHS, February 2023
- PROMPT Document Sharing - PROMPT Training, December 2023
- Health Literacy Development - Centre for Culture, Ethnicity & Health, 2016
Completion of Year 12 -
Terang High School
Similar Profiles
Felicity DoddFelicity Dodd
Endorsed Enrolled Nurse at Terang Mortlake Health ServiceEndorsed Enrolled Nurse at Terang Mortlake Health Service
Kyeisha ChatfieldKyeisha Chatfield
Waitress Trainee at Mortlake Road Thai ResturantWaitress Trainee at Mortlake Road Thai Resturant
Brennan HenriksenBrennan Henriksen
Head Chef at Terang Bistro at the MiddleHead Chef at Terang Bistro at the Middle