Summary
Overview
Work History
Education
Skills
Timeline
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Kat (Katelyn) Bennell

Bongaree,QLD

Summary

I am a hardworking and passionate Fraud Investigator with over four years experience in the insurance industry. I have the ability to handle multiple tasks simultaneously with a high degree of accuracy. I believe in a strong work culture and have willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Fraud Investigator

Auto & General Insurance
01.2023 - Current
  • Investigate complex and suspicious claims across both the Motor and Home product whilst applying Section 15 of the General Insurance Code of Practice (GICOP).
  • Conduct phone interviews with client's, witnesses, and third party's to gather further relevant information to move an investigation forward.
  • Conduct comprehensive intelligence to build the investigation and enhance decision making, and worked closely with the Risk Assessment Hub to achieve this.
  • Investigate multiple claims within an operation involving syndicates.
  • Liaise with external providers; including forensics, investigators, and lawyers.
  • Review lengthy reports from external providers and utilise the information to assist in making an accurate claim decision.
  • Identify vulnerabilities and manage these throughout the investigation effectively.
  • Request and review evidence from customers throughout the investigation.
  • Make accurate claim decisions ensuring the evidence received has been holistically reviewed.
  • Write extensive investigation reports on all findings throughout the investigation.
  • Provide exceptional customer service to clients, addressing their concerns while maintaining compliance with regulatory guidelines.
  • Identify and manage customer complaints.
  • Demonstrated respect, friendliness and willingness to help wherever needed within the team.
  • Work effectively through fast-paced environments and maintain a high level of time-management skills.
  • Assisted the Risk Assessment Hub with manual referrals to increase fraud detection.
  • Achieve high success rates in decision making, and meet Key Performance Indicators.
  • Utilise multiple Microsoft Systems to analyse and review data.

Technical Motor Claims Consultant

Auto & General Insurance
01.2022 - 01.2023
  • End to end management of large caseloads involving complex claims.
  • Maintained an up-to-date portfolio with willingness to assist colleagues where needed.
  • Collaborated with the Claims Investigations Team on manual referrals to detect and identify fraud.
  • Provided exceptional customer service and resolutions.
  • Assisted with training an onboarding for new staff.

Frontline Motor Claims Consultant

Auto & General Insurance
02.2021 - 01.2022
  • End to end management of motor claims.
  • Demonstrated strong customer service skills.
  • Maintained a high level of familiarity with the Product Disclosure Statement.
  • Adhered to company policies.
  • Managed assessing related enquiries.

Property Claims Officer

RACQ
09.2019 - 01.2021
  • Managed end to end claims for Home, Contents, and Pet.
  • Liaised with external suppliers; including Builders and Loss Adjustors.
  • Reviewed reports from external suppliers and used this information to make accurate claim decisions.
  • Demonstrated excellent time management and customer resolution skills.
  • Acted as a first point of contact for customers complaints and resolved these through listening to understand the concern in order to provide a resolution.

Manager

Starbucks
02.2019 - 09.2019
  • Dealt with a variety of customers daily.
  • Used Microsoft Systems and conducted ordering and stocktakes.
  • Led the team to achieve goals which were set.
  • Delegated tasks where needed and assisted coworkers when requested.
  • Worked under pressure and completed tasks on time.

Education

Bribie Island State High School
Bongaree, QLD
12.2017

Skills

  • Great level of written and verbal communication skills
  • Coaching and mentor traits
  • High level of organisation and time management skills with the ability to work under pressure
  • Strong attention to detail and ability to review information holistically
  • Significant level of interpersonal skills
  • Ability to use Microsoft Systems effectively

Timeline

Fraud Investigator

Auto & General Insurance
01.2023 - Current

Technical Motor Claims Consultant

Auto & General Insurance
01.2022 - 01.2023

Frontline Motor Claims Consultant

Auto & General Insurance
02.2021 - 01.2022

Property Claims Officer

RACQ
09.2019 - 01.2021

Manager

Starbucks
02.2019 - 09.2019

Bribie Island State High School

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Kat (Katelyn) Bennell