Katlin Arge
Scarborough
Summary
Goal-oriented professional with overseas pharmacy education and a strong sales background. I combine medical knowledge with a practical, solution-focused approach to drive sales growth and expand customer bases. Known for achieving sales targets, building strong relationships, and resolving conflicts effectively. Flexible and adaptable, I work well independently and within teams, always focused on delivering results. Ready to travel and committed to making a meaningful impact in medical sales.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Territory Sales Manager
DKSH Smollan- Google Dedicated Team
10.2024 - Current
- Increased sales revenue by developing and implementing strategic territory plans.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Established strong relationships with key clients.
- Maintained a deep understanding of industry trends, enabling informed decisions on sales strategies and product offerings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular product training sessions for distribution partners, ensuring their ability to effectively sell products to end customers.
- Drove team revenue totals by bringing in top sales numbers.
Medical Receptionist
Perth Radiological Clinic
04.2023 - 10.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Collaborated with the Clinical Trials Office to coordinate urgent and complex patient bookings, ensuring timely accommodations to meet critical deadlines.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Assisted with medical coding and billing tasks.
Bar (Duty) Manager
The Landmark @Gateway
06.2018 - 01.2023
- Maintaining a thorough knowledge of all bar promotions and prices.
- Monitoring the intake of alcohol by guests and prohibiting the sale of alcohol to those who are intoxicated.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Looking after KENO and TAB area and assisting customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed daily financial operations, including reconciliation and spreadsheet maintenance, ensuring accurate balancing.
- Trained and supported fellow duty managers in effectively utilizing the new program to streamline processes
Pharmacy Assistant
Medina Pharmacy Pty/AS Pharmacy4Less
09.2019 - 11.2019
- Kept pharmacy counter and related areas clean, neat and organized.
- Merchandised over-the-counter goods and rotated stock.
- Processed incoming drug orders.
- Greeted customers and responded to questions in friendly and knowledgeable way.
- Received incoming supplies and stocked in correct locations.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Boosted sales and delivered outstanding customer service by assisting customers with pharmacy services, product questions and general store information.
Consultant Pharmacist
Pharma Holding LTD.
04.2015 - 04.2018
- Informed patients about potential drug interactions and provided detailed instructions for proper medication administration.
- Worked across two locations and contributed to the successful launch of a new pharmacy.
- Managed medication and stock orders, ensuring timely availability and sales.
- Offered expert advice on health-related concerns, symptoms, and appropriate medication use.
- Ensured a consistent supply of medications and supplies to meet patient demand.
- Oversaw department budgets, ensuring financial efficiency and resource allocation.
- Trained patients on the proper use of medical devices such as glucose meters, blood pressure machines etc.
- Managed complex cases involving multiple medications or medical conditions by collaborating closely with healthcare teams to tailor treatment plans for individual patient needs.
Pharmacist in Charge
Pharma Holding LTD.
09.2015 - 09.2017
- Processed over 100 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Developed network of medical professionals who worked at the hospital.
- Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy policies.
- Advised patients on medication side effects and contraindications and explained how to properly take medicine.
Medical Sales Representative
Taula Pharma LTD.
09.2013 - 04.2015
- Supplied hospitals and physicians with information on food supplements and medications in my portfolio.
- Conducted market research and developed sales forecasts.
- Maintained relationships with medical professionals and facilities.
- Acted as liaison between doctors and companies to sell products.
- Documented sales and pitches accurately.
- Proactively managed client correspondence and recorded all tracking and communications.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Researched potential clients and markets to prepare for appointments.
- Exceeded established sales goals and increased client retentions.
- Boosted sales performance through effective negotiation skills, customizing pricing plans according to client budgets while maintaining profitability.
- Conducted informative presentations for physicians and other healthcare professionals, enhancing the understanding of product benefits and features.
- Enhanced sales processes by utilizing CRM software to track client interactions and follow up on potential leads systematically.
- Stayed up-to-date on industry advancements by participating in continuing education courses and attending relevant seminars.
- Increased sales volumes, consistently exceeding targets through strategic planning and execution.
Hotel Receptionist
Georg Ots SPA Hotel
03.2012 - 03.2013
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained financial accuracy by collecting deposits, fees and payments.
Golf Course Administrator
Saare Golf Course
06.2011 - 11.2011
- Opening and closing club.
- Providing highest level of service to club members and guests.
- Assisted with tournaments as directed.
- Observing all club safety and practices and protocols.
- Taking bookings for tee times etc.
Education
Master of Arts - Organizational Behavior
Tallinn University
Bachelor of Science - Pharmacy
Tallinn Health Care College
06.2013
High School Diploma -
Kuressaare Highschool
06.2010
Skills
- Verbal and written communication
- Time management
- Active listening
- Critical thinking
- Attention to detail
- Transferrable skills
- Performance improvement
- Interpersonal communication skills
- Quick learner
- Empathy
- Sales Training
- MS Office
- Sales presentations
- Territory and account management
- Consultative sales
- Data interpretation
- Public speaking
Certification
Full (manual) WA drivers licence
Machine manager licence (NT)
RSA- Galaxy Training of Australia
Tabcorp Training - Anti Money Laundering and Counter Terrorism Financing
Occupational Health and Safety - Construction Induction (RTO. no 45224) (White card)
Keno Training, Mindil beach Casino
Sales Psychology - Tallinn Conferences
Languages
English
Full Professional
Estonian
Native or Bilingual
Timeline
Territory Sales Manager
DKSH Smollan- Google Dedicated Team
10.2024 - Current
Medical Receptionist
Perth Radiological Clinic
04.2023 - 10.2024
Pharmacy Assistant
Medina Pharmacy Pty/AS Pharmacy4Less
09.2019 - 11.2019
Bar (Duty) Manager
The Landmark @Gateway
06.2018 - 01.2023
Pharmacist in Charge
Pharma Holding LTD.
09.2015 - 09.2017
Consultant Pharmacist
Pharma Holding LTD.
04.2015 - 04.2018
Medical Sales Representative
Taula Pharma LTD.
09.2013 - 04.2015
Hotel Receptionist
Georg Ots SPA Hotel
03.2012 - 03.2013
Golf Course Administrator
Saare Golf Course
06.2011 - 11.2011
High School Diploma -
Kuressaare Highschool
Master of Arts - Organizational Behavior
Tallinn University
Bachelor of Science - Pharmacy
Tallinn Health Care College
Similar Profiles
Kristen Murray-GuerreroKristen Murray-Guerrero
Territory Sales Manager at DKSH Smollan GoogleTerritory Sales Manager at DKSH Smollan Google
Taylor PerkinsTaylor Perkins
Area Sales Manager at DKSH Smollan - Google ChromebookArea Sales Manager at DKSH Smollan - Google Chromebook
Chi Yuen ChanChi Yuen Chan
ADMIN Executive at DKSH SMOLLAN FIELD MARKETING (M) SDN BHDADMIN Executive at DKSH SMOLLAN FIELD MARKETING (M) SDN BHD