Katlin Arge
Scarborough
Summary
Goal-oriented professional with overseas pharmacy education and a strong sales background. I combine medical knowledge with a practical, solution-focused approach to drive sales growth and expand customer bases. Known for achieving sales targets, building strong relationships, and resolving conflicts effectively. Flexible and adaptable, I work well independently and within teams, always focused on delivering results. Ready to travel and committed to making a meaningful impact in medical sales.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Territory Sales Manager
DKSH Smollan- Google Dedicated Team
Perth, WA
10.2024 - Current
- Increased sales revenue by developing and implementing strategic territory plans.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Established strong relationships with key clients.
- Maintained a deep understanding of industry trends, enabling informed decisions on sales strategies and product offerings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular product training sessions for distribution partners, ensuring their ability to effectively sell products to end customers.
- Drove team revenue totals by bringing in top sales numbers.
Medical Receptionist
Perth Radiological Clinic
04.2023 - 10.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Collaborated with the Clinical Trials Office to coordinate urgent and complex patient bookings, ensuring timely accommodations to meet critical deadlines.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Assisted with medical coding and billing tasks.
Bar (Duty) Manager
The Landmark @Gateway
Palmerston, NT
06.2018 - 01.2023
- Maintaining a thorough knowledge of all bar promotions and prices.
- Monitoring the intake of alcohol by guests and prohibiting the sale of alcohol to those who are intoxicated.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Looking after KENO and TAB area and assisting customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed daily financial operations, including reconciliation and spreadsheet maintenance, ensuring accurate balancing.
- Trained and supported fellow duty managers in effectively utilizing the new program to streamline processes
Pharmacy Assistant
Medina Pharmacy Pty/AS Pharmacy4Less
09.2019 - 11.2019
- Kept pharmacy counter and related areas clean, neat and organized.
- Merchandised over-the-counter goods and rotated stock.
- Processed incoming drug orders.
- Greeted customers and responded to questions in friendly and knowledgeable way.
- Received incoming supplies and stocked in correct locations.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Boosted sales and delivered outstanding customer service by assisting customers with pharmacy services, product questions and general store information.
Consultant Pharmacist
Pharma Holding LTD.
Tallinn, Estonia
04.2015 - 04.2018
- Informed patients about potential drug interactions and provided detailed instructions for proper medication administration.
- Worked across two locations and contributed to the successful launch of a new pharmacy.
- Managed medication and stock orders, ensuring timely availability and sales.
- Offered expert advice on health-related concerns, symptoms, and appropriate medication use.
- Ensured a consistent supply of medications and supplies to meet patient demand.
- Oversaw department budgets, ensuring financial efficiency and resource allocation.
- Trained patients on the proper use of medical devices such as glucose meters, blood pressure machines etc.
- Managed complex cases involving multiple medications or medical conditions by collaborating closely with healthcare teams to tailor treatment plans for individual patient needs.
Pharmacist in Charge
Pharma Holding LTD.
Kuressaare, Estonia
09.2015 - 09.2017
- Processed over 100 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Developed network of medical professionals who worked at the hospital.
- Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy policies.
- Advised patients on medication side effects and contraindications and explained how to properly take medicine.
Medical Sales Representative
Taula Pharma LTD.
Tallinn, Estonia
09.2013 - 04.2015
- Supplied hospitals and physicians with information on food supplements and medications in my portfolio.
- Conducted market research and developed sales forecasts.
- Maintained relationships with medical professionals and facilities.
- Acted as liaison between doctors and companies to sell products.
- Documented sales and pitches accurately.
- Proactively managed client correspondence and recorded all tracking and communications.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Researched potential clients and markets to prepare for appointments.
- Exceeded established sales goals and increased client retentions.
- Boosted sales performance through effective negotiation skills, customizing pricing plans according to client budgets while maintaining profitability.
- Conducted informative presentations for physicians and other healthcare professionals, enhancing the understanding of product benefits and features.
- Enhanced sales processes by utilizing CRM software to track client interactions and follow up on potential leads systematically.
- Stayed up-to-date on industry advancements by participating in continuing education courses and attending relevant seminars.
- Increased sales volumes, consistently exceeding targets through strategic planning and execution.
Hotel Receptionist
Georg Ots SPA Hotel
Kuressaare, Estonia
03.2012 - 03.2013
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained financial accuracy by collecting deposits, fees and payments.
Golf Course Administrator
Saare Golf Course
Kuressaare, Estonia
06.2011 - 11.2011
- Opening and closing club.
- Providing highest level of service to club members and guests.
- Assisted with tournaments as directed.
- Observing all club safety and practices and protocols.
- Taking bookings for tee times etc.
Education
Master of Arts - Organizational Behavior
Tallinn University
Bachelor of Science - Pharmacy
Tallinn Health Care College
06.2013
High School Diploma -
Kuressaare Highschool
06.2010
Skills
- Verbal and written communication
- Time management
- Active listening
- Critical thinking
- Attention to detail
- Transferrable skills
- Performance improvement
- Interpersonal communication skills
- Quick learner
- Empathy
- Sales Training
- MS Office
- Sales presentations
- Territory and account management
- Consultative sales
- Data interpretation
- Public speaking
Certification
Full (manual) WA drivers licence
Machine manager licence (NT)
RSA- Galaxy Training of Australia
Tabcorp Training - Anti Money Laundering and Counter Terrorism Financing
Occupational Health and Safety - Construction Induction (RTO. no 45224) (White card)
Keno Training, Mindil beach Casino
Sales Psychology - Tallinn Conferences
Languages
English
Full Professional
Estonian
Native or Bilingual
Timeline
Territory Sales Manager
DKSH Smollan- Google Dedicated Team
10.2024 - Current
Medical Receptionist
Perth Radiological Clinic
04.2023 - 10.2024
Pharmacy Assistant
Medina Pharmacy Pty/AS Pharmacy4Less
09.2019 - 11.2019
Bar (Duty) Manager
The Landmark @Gateway
06.2018 - 01.2023
Pharmacist in Charge
Pharma Holding LTD.
09.2015 - 09.2017
Consultant Pharmacist
Pharma Holding LTD.
04.2015 - 04.2018
Medical Sales Representative
Taula Pharma LTD.
09.2013 - 04.2015
Hotel Receptionist
Georg Ots SPA Hotel
03.2012 - 03.2013
Golf Course Administrator
Saare Golf Course
06.2011 - 11.2011
High School Diploma -
Kuressaare Highschool
Master of Arts - Organizational Behavior
Tallinn University
Bachelor of Science - Pharmacy
Tallinn Health Care College