Katlyn Foggie
Melbourne
Summary
I am a dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
Work History
Customer Contact Team Memeber
MLC Life Insurance
05.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Energy Specialist
Origin Energy
06.2023 - 05.2024
- Assist customers with enquires relating to billing, financial difficulties, complaints.
- Working in high volume, fast paced environment responding to different enquires either via inbound/outbound calls and emails.
- Improved energy efficiency by conducting comprehensive audits and implementing tailored solutions.
- Reduced operational costs for clients through the optimization of energy consumption patterns.
Corporate Travel Consultant
CTM
01.2023 - 06.2023
- Dealt with payment processing services for bookings and refunds for clients.
- Booked tickets for air, rail, accommodation and ground transportation.
- Organized details of transportation and accommodation for corporate trips.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Developed loyal client base due to excellent listening and research skills and keen understanding of travel budgets.
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Behaviour Support Practitioner
InsightPBS
05.2022 - 12.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team-building activities to enhance working relationships.
- Used coordination and planning skills to achieve results according to schedule.
Disability Employment Consultant
Status Employment
12.2021 - 05.2022
- Participated in community programs and events to communicate and promote development of job opportunities for participants.
- Interviewed participants and other supports to determine interests, desires, barriers and skills.
- Monitored participant's progress and provided encouragement and motivation to succeed.
- Called on potential employers to explain benefits of employing participants and possible training opportunities.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Senior Case Manager (NES Specialist)
Gallagher Bassett
07.2020 - 11.2021
- Provided safety planning, crisis intervention, and case management to clients.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
Case Manager
DXC Technology
11.2018 - 07.2020
- Evaluated treatment plans against individual goals and healthcare standards.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
Passenger Service Officer
Menzies Aviation
06.2015 - 11.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
Deli Assistant
IGA Supermarket
03.2012 - 06.2015
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Listened carefully to customer instructions and prepared orders according to those preferences.
Crew Trainer
McDonald's
03.2009 - 03.2012
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
Diploma of Education Studies - Education
Victoria University
Melbourne, VIC12.2017
Skills
- Behaviour Therapy
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
Timeline
Customer Contact Team Memeber
MLC Life Insurance
05.2024 - Current
Energy Specialist
Origin Energy
06.2023 - 05.2024
Corporate Travel Consultant
CTM
01.2023 - 06.2023
Behaviour Support Practitioner
InsightPBS
05.2022 - 12.2022
Disability Employment Consultant
Status Employment
12.2021 - 05.2022
Senior Case Manager (NES Specialist)
Gallagher Bassett
07.2020 - 11.2021
Case Manager
DXC Technology
11.2018 - 07.2020
Passenger Service Officer
Menzies Aviation
06.2015 - 11.2018
Deli Assistant
IGA Supermarket
03.2012 - 06.2015
Crew Trainer
McDonald's
03.2009 - 03.2012
Diploma of Education Studies - Education
Victoria University
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