Summary
Overview
Work History
Education
Hobbies and Interests
Timeline
Generic

Katreena Manuarii William

Clayton

Summary

Experienced hospitality professional with 5 years of providing exceptional customer service in fast-paced environments. Skilled in guest relations, problem-solving, and multitasking. I am seeking to bring my strong communication skills and dedication to enhancing the guest experience to a dynamic team.

Overview

5
5
years of professional experience

Work History

Waitress

THE GRAND ON PRINCES’ RECEPTION CENTRE
07.2022 - Current
  • Greeted and seated guests in a friendly and professional manner
  • Communicated orders to the kitchen and bar staff promptly and accurately
  • Delivered food and beverages to tables on time while adhering to presentation standards
  • Maintained cleanliness and organization of dining areas, including setting up tables, clearing dishes, and resetting tables for new guests

All Rounder

Malvernvale Hotel
10.2024 - 01.2025
  • Performed cash handling duties as a all rounder, provided change and balanced money at end of shift.
  • Reported concerns, broken machines, and out-of-order games to supervisor or I've called MAX for CMS and Intralot for any Machine difficulties.
  • Restocked alcohol beverages to ensure consistent availability for customers.
  • Basic Knowledge TAB e.g. process cash, vouchers or card transactions.
  • I've done seatings, where I've welcomed customers in, escorted them to their seats, made reservations, taken calls from customers and set tables with clean dishes, utensils, glasses, and napkins before customers arrive.
  • Handled and served multiple plates simultaneously while maintaining excellent customer service.

FAST FOOD

CARLS JNR
09.2021 - 07.2024
  • Ensured food safety and followed hygiene practices in food handling and preparation
  • Operated cash register such as POS and processed customer transactions efficiently
  • Maintained cleanliness and organization of dining area and kitchen stations
  • Customer service skills, including communication and problem-solving
  • Teamwork and collaboration in a fast-paced environment
  • Ability to work under pressure and manage time effectively

SCHOOL BASED APPRENTICES TRAINEESHIP

GR8 PTY LTD
07.2021 - 12.2022
  • Labelled and accurately moved customer orders to meet shipment timetables and minimize errors
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations
  • Loaded, unloaded, and moved material to and from storage and production areas
  • Cleaned and maintained warehouse in compliance with OSHA safety standards

TRAINEE CONSULTANT

WESTVIC STAFFING
03.2020 - 12.2020
  • I practiced how to sow seeds, propagate plants from cuttings, and transplant seedlings
  • I practiced proper pruning techniques for various plants and trees and maintaining garden beds and landscapes
  • I assisted with the installation of garden features, pathways, and irrigation systems based on landscape plans
  • I practiced how to safely operate and maintain horticultural tools and equipment, such as pruning shears, mowers, and trimmers

Education

RSA -

Omo241442

RSG Module1 -

EoePd2gYoS

Cert III - Tourism

Holmesglen
Glen Waverley, VIC
03.2024

Certificate III - Supply Chain Operations

TLI30321
12.2022

First Aid - undefined

CR73800
08.2022

Westall Secondary College
Westall VIC
01.2022

Certificate II - Parks and Gardens

AHC20616
12.2020

Hobbies and Interests

Regularly engage in fitness routines to maintain physical health and well-being., Enjoy a diverse range of music genres to relax and stay inspired., Spend quality time with my dog through play and walks, promoting both my pet’s and my own physical activity., Enthusiastic about exploring new interests and learning experiences, whether through travel, reading, or other activities.

Timeline

All Rounder

Malvernvale Hotel
10.2024 - 01.2025

Waitress

THE GRAND ON PRINCES’ RECEPTION CENTRE
07.2022 - Current

FAST FOOD

CARLS JNR
09.2021 - 07.2024

SCHOOL BASED APPRENTICES TRAINEESHIP

GR8 PTY LTD
07.2021 - 12.2022

TRAINEE CONSULTANT

WESTVIC STAFFING
03.2020 - 12.2020

Certificate III - Supply Chain Operations

TLI30321

First Aid - undefined

CR73800

Certificate II - Parks and Gardens

AHC20616

RSA -

Omo241442

RSG Module1 -

EoePd2gYoS

Cert III - Tourism

Holmesglen

Westall Secondary College

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Katreena Manuarii William