Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katriana (Tina) NEWTON-CARRA

MATRAVILLE,NSW

Summary

Entrepreneurial and creative Founder passionate about turning innovative ideas into tangible results. Experienced formulating and executing strategic plans, creating new products and services, and developing business opportunities. Track record of multiple successful business ventures and leading teams of professionals to maximize profits and deliver success.

Overview

34
34
years of professional experience

Work History

Startup Founder

OneLove Designs
07.2019 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
  • Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Created organization's mission and vision statements for use by employees.
  • Directed market expansions to propel business forward, meet changing customer needs.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Established organizational mission statement through extensive collaboration and review.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Negotiated terms of business acquisitions to increase business base and solidify market presence.
  • Prepared annual budgets with controls to prevent overages.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Managed financial, operational and human resources to optimize business performance.

Personal Carer

Family Members
07.2017 - 07.2023
  • Built strong relationships with my Uncle to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Recognized and reported abnormalities or changes in my Uncle's health status to his doctors.
  • Transported my Uncle to events and activities, medical appointments, and shopping trips.
  • Laundered items, changed sheets and made bed to keep my Uncle's bedroom clean.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Provided safe mobility support to help my Uncle move around personal and public spaces.
  • Assisted my Uncle with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Cafe Owner

Piccolo Bar
02.2000 - 07.2017
  • Trained and motivated employees to perform daily business functions.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Ran front of House in all aspects and dealt with customers on a daily basis.

Restaurant Waitress

Oddy's Cafe
08.1994 - 11.1999
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Completed credit payments via card processing systems.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Operated [Type] POS systems to cash out customer checks and complete order transactions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.

Retail Sales Assistant

Network Fashion
11.1989 - 07.1994
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Located merchandise across various stores to address customer needs.
  • Logged reports, expenses, receipts, and sales in company database.

Education

No Degree - Secretarial Studies

TAFE NSW
Mt Druitt
11.1985

High School Diploma -

Dunheved High School
St Marys
11.1984

Skills

  • Retail Channels
  • Adaptable and Flexible
  • Business Management and Development
  • Customer Relations
  • Bookkeeping
  • Purchasing and Planning
  • Conflict Management
  • Customer Needs Assessments
  • Service Quality

Timeline

Startup Founder

OneLove Designs
07.2019 - Current

Personal Carer

Family Members
07.2017 - 07.2023

Cafe Owner

Piccolo Bar
02.2000 - 07.2017

Restaurant Waitress

Oddy's Cafe
08.1994 - 11.1999

Retail Sales Assistant

Network Fashion
11.1989 - 07.1994

No Degree - Secretarial Studies

TAFE NSW

High School Diploma -

Dunheved High School

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Katriana (Tina) NEWTON-CARRA