Military Spouse
Katriina Repo
Dreamworld Matt & Kelly Airbnb
MITCHELTON,QLD
5
Languages
7
Years of experience
Proven Housekeeping Manager with expertise in guest relations, team building, and operational efficiency. Committed to maintaining high cleanliness standards and enhancing staff productivity.
Professional with deep expertise in housekeeping management. Skilled in maintaining high standards of cleanliness, organization, and safety. Strong focus on team collaboration, flexibility, and delivering results. Excellent leadership abilities, attention to detail, and problem-solving skills ensure reliable and efficient work environment.
Work History
Housekeeping Manager
2 Years- Supervised daily housekeeping operations to ensure high cleanliness standards.
- Trained and mentored staff on best practices and procedures for efficient cleaning.
- Developed and implemented schedules to optimize workforce productivity.
- Monitored inventory levels of cleaning supplies and ordered replacements as needed.
- Collaborated with management to address guest feedback and improve service quality.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Managed staff of 2 housekeepers.
- Completed schedules, shift reports, and other business documentation.
- Managed team productivity and workflow to exceed quality standards.
Freelance Model, Extra
2 Years 10 Months- Collaborated with designers and photographers to execute creative concepts for photo shoots.
- Adapted to various styles and themes in modeling assignments to meet client expectations.
- Developed strong relationships with industry professionals, enhancing networking opportunities.
- Provided feedback on clothing fit and comfort during fittings to improve product quality.
- Remained focused, motivated and professional throughout long shoots and events.
- Secured repeat bookings through outstanding professionalism and versatility.
- Maintained a strong social media presence to promote brands effectively, gaining thousands of followers and increasing engagement.
Receptionist
1 Year 2 Months- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated reservations and maintained accurate booking records using hotel management software.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Assisted in training new reception staff, fostering a collaborative team environment.
Receptionist, Gallery Assistant
1 Year 6 Months- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Coordinated communication between departments, facilitating effective information flow and collaboration.
- Maintained organized filing system for client records, enhancing document retrieval efficiency.
- Assisted with event planning logistics, contributing to successful art exhibitions and community outreach programs.
- Provided exceptional customer service, addressing visitor needs promptly and professionally.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Hotel Cleaner
4 Months- Maintained cleanliness and organization of guest rooms and public areas to enhance guest satisfaction.
- Operated cleaning equipment, ensuring adherence to safety protocols and effective sanitation practices.
- Collaborated with team members to streamline daily cleaning schedules for optimal efficiency.
- Inspected rooms post-cleaning to ensure compliance with quality standards and addressed any discrepancies promptly.
- Implemented waste reduction strategies by utilizing eco-friendly cleaning supplies, promoting sustainability initiatives.
- Assisted in inventory management of cleaning supplies, reporting shortages to maintain adequate stock levels.
- Responded swiftly to guest requests for additional services, enhancing overall guest experience and satisfaction.
- Improved overall housekeeping efficiency through effective communication with front desk staff regarding room availability status updates.
- Contributed to a pleasant guest experience by maintaining clean and well-stocked restroom facilities throughout the property.
- Demonstrated expertise in various cleaning tools and equipment usage safely for efficient performance without causing damage to property surfaces or furnishings.
Education
High School Diploma
Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest relations
- Cleaning practices
- Customer service-focused
- Vacuuming and sweeping
- Cleaning bathrooms
- Sorting and washing laundry
- Quality improvements
- Performance improvements
- Window cleaning
- Dusting furniture
- Work prioritization
- Data archiving
- Team building
- Washing windows
- Chandelier cleaning
- Mopping and buffing floors
- Customer service
- Chemical handling
- Workload prioritization
- Sanitation standards
- Cleaning techniques
- Waste disposal
- Pest control
- Housekeeping
- Staff motivation
- Maintenance coordination
- Room occupancy verification
- Operational efficiency analysis
- Laundry operations
- Room inspection
- Turndown service
- Safety protocols
- Creative thinking
- Laundry and dry cleaning
- Facilities maintenance
- Customer relations
- Inventory replenishment
- Painting work
- Furniture cleaning
- Facility inspection
Languages
English
Native or Bilingual
Finnish
Native or Bilingual
Swedish
Limited Working
Korean
Limited Working
Japanese
Limited Working
Timeline
Housekeeping Manager
Dreamworld Matt & Kelly Airbnb
04.2017 - 04.2019Read More
Freelance Model, Extra
Multiple Organizations
06.2016 - 04.2019Read More
Receptionist
Guesthouse Mason & Kevin
01.2015 - 03.2016Read More
Hotel Cleaner
Original Sokos Seurahuone
05.2012 - 09.2012Read More
Receptionist, Gallery Assistant
Helsinki Contemporary
04.2012 - 10.2013Read More
Savonlinnan Taidelukio
High School Diploma
Read More