Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Allen

Daylesford,VIC

Summary

Proven in maintaining impeccable cleanliness standards, I excelled at Daylesford Laundromat by implementing eco-friendly sanitization techniques, enhancing facility hygiene by 30%. My adeptness in multitasking and strong problem-solving abilities ensured high customer satisfaction and operational efficiency. Skilled in both commercial cleaning and interpersonal communication, I bring a track record of reliability and thoroughness to any team.

Overview

8
8
years of professional experience

Work History

Cleaner

Daylesford Laundromat
11.2022 - Current
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
  • Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
  • Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Maintained floor cleaning and waxing equipment.

Wait Staff Member

Jack High Bistro
11.2018 - 11.2020
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Cleaner

Daylesford Accommodation Booking
11.2016 - 11.2020
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
  • Enhanced guest experience by maintaining pristine conditions in guest rooms and suites.
  • Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
  • Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.
  • Implemented recycling program, significantly reducing waste and promoting environmental responsibility.
  • Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
  • Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
  • Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
  • Increased cleaning efficiency with introduction of color-coded cloth system to prevent cross-contamination.
  • Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
  • Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
  • Streamlined cleaning processes to increase efficiency without compromising on quality.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Used power scrubbing and waxing machines to scrub and polish floors.

Education

Daylesford Secondary Collage
Daylesford, VIC

Skills

  • Cleaning and sanitizing
  • Housekeeping
  • Reliability and punctuality
  • Interior and exterior cleaning
  • Laundry
  • Laundry services
  • Commercial and residential cleaning
  • Safe cleaning with chemicals
  • Interior window washing
  • Furniture rearrangement
  • Glass and window washing
  • Sanitization procedures
  • Multitasking
  • Multitasking Abilities
  • Routine Maintenance
  • Reliability
  • Problem-solving abilities
  • Floor cleaning
  • Safety Procedures
  • Pressure Washing
  • Waste disposal
  • Space organization
  • Commercial Cleaning
  • Window Washing
  • Time management abilities
  • Stain Removal
  • Handle hazardous chemicals
  • Leaf blowing
  • Multi-tasking
  • Sanitization techniques
  • Confidentiality
  • Deep cleaning
  • Health and hygiene standards

Timeline

Cleaner

Daylesford Laundromat
11.2022 - Current

Wait Staff Member

Jack High Bistro
11.2018 - 11.2020

Cleaner

Daylesford Accommodation Booking
11.2016 - 11.2020

Daylesford Secondary Collage

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Katrina Allen