Summary
Overview
Work History
Education
Skills
Certification
Systems
References
Hobbies and Interests
Timeline
Generic

Katrina Beckhurst

Melton,VIC

Summary

Experienced Service Operations / Administration Specialist/ Warehouse Operator who thrives in a fast-paced working environment with daily challenges. My focus on achieving and exceeding business goals drives my enthusiasm. I have a wealth of experience in Customer Service, Accounts Receivable, Accounts Reconciliation, Service Delivery and Warehousing. Building a culture of success in the workplace is important to me. Everyone should be comfortable achieving their goals and, in turn, exceeding company expectations and customer satisfaction. Currently employed in the dynamic supply chain industry, no two days are the same! I pride myself on a high level of accuracy and attention to detail.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Warehouse Operator

Mitre 10
02.2023 - Current
  • Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
  • Increased order accuracy by meticulously following voice picking and maintaining an above average pick rate.
  • Expedited shipping times, maintaining close attention to priority orders and deadlines.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Contributed to positive team dynamics through clear communication and collaborative problem-solving efforts.
  • Assisted in inventory control measures, conducting regular counts for stock accuracy.
  • Supported warehouse operations through cross-training in other departments such as receiving, order picking, and stocking shelves.

Customer Success Officer

Godfreys Commercial
04.2022 - 02.2023
  • Processing invoices with a high level of accuracy and attention to detail
  • Internal Sales
  • Processing credits
  • Processing credit card payments
  • Customer service including responding to customer phone calls and emails in a timely manner.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Service Operations Specialist

Comcater Pty Ltd
10.2020 - 04.2022
  • Processing invoices with a high level of accuracy and attention to detail
  • Processing credits
  • Processing EFT payments
  • Account Reconciliation
  • Processing Warranty Claims to online portals for international suppliers
  • Customer service including responding to customer phone calls and emails in a timely manner.
  • Reduced customer complaints by enhancing communication channels and providing timely resolutions.
  • Developed training materials for new hires, resulting in faster onboarding and increased productivity.

Service Delivery Operator

Comcater
07.2020 - 10.2020
  • Raising service calls
  • Customer service including responding to customer phone calls and emails in a timely manner
  • CRM
  • Processing quotes for customers
  • Processing EFT Payments
  • Reduced equipment downtime by troubleshooting issues and performing timely repairs.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.

Service Operations Specialist

Comcater Pty Ltd
10.2019 - 07.2020
  • Processing invoices with a high level of accuracy and attention to detail
  • Processing credits
  • Processing EFT payments
  • Account Reconciliation
  • Processing Warranty Claims to online portals for international suppliers
  • Customer service including responding to customer phone calls and emails in a timely manner.
  • Reduced customer complaints by enhancing communication channels and providing timely resolutions.
  • Developed training materials for new hires, resulting in faster onboarding and increased productivity.

Credit officer

Comcater
03.2019 - 10.2019
  • Process banking.
  • Account reconciliation.
  • Journals.
  • EFT payments.
  • Follow up overdue invoices.
  • Communication with Legal Support & Collection Agencies to recover overdue debt.
  • Entered account information and details into computer system (Microsoft GP).
  • Developed key relationships with clients, providing exceptional service and fostering long-term partnerships.

Workshop Administrator

Alex Fraser Group
06.2018 - 03.2019
  • Entered details such as payments, account information and call logs into the computer system
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Produced documentation and reports regarding payroll
  • Upload time records into computer system (SAP)
  • Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
  • Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.


Education

VCE -

Catholic Regional College
11.2017

Skills

  • Ability to work in a team
  • Excellent attention to detail
  • Challenge driven
  • Ambitious
  • Reliable
  • Fast learner
  • Self-motivated
  • Effective listening skills

Certification

  • Drivers License
  • RSA

Systems

  • CRM such as Sales Force
  • GP ( Great Plains Software) Accounting System
  • Wennsoft Service Software
  • Mobile Tech - Ipad based system.
  • Microsoft Suite

References

  • Daniel Tanaskovic, National Commercial Service Manager, Godfreys, 0400 880 175
  • Jane Schmidt, Service Operations Manager, Comcater, 0418 509 013

Hobbies and Interests

  • Dancer at Dream Entertainment Studios, Bacchus Marsh (11 years)
  • Dance instructor at Dream Entertainment Studios, Bacchus Marsh (4 years)
  • Fitness Training

Timeline

Warehouse Operator

Mitre 10
02.2023 - Current

Customer Success Officer

Godfreys Commercial
04.2022 - 02.2023

Service Operations Specialist

Comcater Pty Ltd
10.2020 - 04.2022

Service Delivery Operator

Comcater
07.2020 - 10.2020

Service Operations Specialist

Comcater Pty Ltd
10.2019 - 07.2020

Credit officer

Comcater
03.2019 - 10.2019

Workshop Administrator

Alex Fraser Group
06.2018 - 03.2019

VCE -

Catholic Regional College

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