Katrina Bowman
Southport,QLD
Summary
Dynamic Hygiene Technician at Ozifresh Gold Coast, recognized for enhancing service delivery through meticulous attention to detail and effective collaboration. Proven ability to resolve customer inquiries promptly, ensuring satisfaction. Skilled in operational efficiency and resource utilization, contributing to a waste reduction initiative that improved overall productivity.
Overview
24
24
years of professional experience
Work History
Hygiene Technician
Ozifresh Gold Coast
Gold Coast
05.2021 - Current
- Operated cleaning equipment to maintain hygienic environments for customers and staff.
- Conducted routine maintenance on equipment to enhance operational efficiency.
- Collaborated with team members to streamline cleaning processes and improve service delivery.
- Monitored work areas for compliance with health and safety regulations.
- Resolved customer inquiries promptly, enhancing overall satisfaction levels.
- Implemented best practices for resource utilization, reducing waste during operations.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Resort House Keeping
Seastart
Gold Coast, QLD
01.2022 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Resort Cleaner
Seastart
Gold Coast, QLD
01.2023 - 01.2025
Medical Receptionist
Bay Medical Centre
Runaway Bay
10.2018 - 05.2021
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Coordinated insurance verifications to ensure compliance with billing requirements.
- Maintained accurate patient records in electronic health record systems for improved data integrity.
- Assisted healthcare providers by preparing necessary documentation for patient consultations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined billing processes, ensuring accurate and timely invoicing.
- Prepared and processed patient referrals and transfer requests.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Received and routed laboratory results to correct clinical staff members.
Food Packer
Cooley Baking Company
Carrara Qld
03.2009 - 06.2011
- Operated packaging machinery to ensure accurate and efficient product packing.
- Inspected finished products for quality control and adherence to company standards.
- Collaborated with team members to streamline packing processes and enhance workflow efficiency.
- Trained new staff on safety protocols and operational procedures within the packing department.
- Prepared food packaging boxes by folding and taping.
- Wrapped and packed perishable food in boxes based on quality and quantity.
- Proved successful working within tight deadlines and a fast-paced environment.
Medical Receptionist
IPN Medical Centre
Nerang, QLD
02.2002 - 02.2010
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
Education
High School Diploma -
Nerang State High School
Nerang, QLD12.1991
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
Timeline
Resort Cleaner
Seastart
01.2023 - 01.2025
Resort House Keeping
Seastart
01.2022 - 02.2025
Hygiene Technician
Ozifresh Gold Coast
05.2021 - Current
Medical Receptionist
Bay Medical Centre
10.2018 - 05.2021
Food Packer
Cooley Baking Company
03.2009 - 06.2011
Medical Receptionist
IPN Medical Centre
02.2002 - 02.2010
High School Diploma -
Nerang State High School