Summary
Overview
Work History
Education
Skills
Reference
Timeline
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Katrina Bradford

Toronto,Australia

Summary

Motivated retail sales professional with a proven track record of driving sales and fostering customer loyalty through personalized service. Resourceful individual adept at understanding customer needs, creating appealing displays, and upselling to meet sales targets. Committed to enhancing customer experiences with a positive and professional demeanor when handling inquiries and completing sales transactions. Takes pride in collaborating with high-performing teams and ensuring utmost customer satisfaction.

Overview

3
3
years of professional experience

Work History

Store Manager

Pera Luggage
10.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Retail Assistant

Williams
05.2023 - Current

Assistant Manager

Mathers Shoes
01.2023 - 10.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Retail Assistant

Howards Storage World
09.2021 - 04.2023
  • Provide customers with prompt and polite service
  • Stocking, labelling and organising merchandise
  • Collaborated with shift manager to solve customer concerns and store issues
  • Replenish sales floor merchandise and organised shelves to maintain optimal appearance for desirability
  • Used POS system to process sales, returns, online orders, and gift card activations
  • Increased sales and customer satisfaction through personalised servicing
  • Maintained neat and tidy store environment to comply with cleanliness standards
  • Assisted customers with prompt and polite service in-store and via telephone
  • Stocked merchandise and maintained sales floor appearance
  • Collaborated with staff to solve customer issues or concerns
  • Conducted product demonstrations to highlight features and positive aspects of product
  • Developed a strong rapport with customers, resulting in repeat business
  • Recommended complementary purchases to increase revenue
  • Assisted customers with measuring products for best-fit in their homes or businesses

Education

Bachelor of Social Science - Criminology

University of Newcastle
01.2022

Skills

  • Active listening
  • Critical and Analytical Thinking
  • Planning and Coordination
  • Flexible and adaptable
  • Collaborative
  • High level communication skills
  • Attention to detail
  • Customer service
  • Stocking
  • Labelling
  • Organising merchandise
  • POS system
  • Sales processing
  • Product demonstrations
  • Rapport building
  • Sales recommendations
  • Measuring products

Reference

Can be supplied if needed

Timeline

Store Manager

Pera Luggage
10.2023 - Current

Retail Assistant

Williams
05.2023 - Current

Assistant Manager

Mathers Shoes
01.2023 - 10.2023

Retail Assistant

Howards Storage World
09.2021 - 04.2023

Bachelor of Social Science - Criminology

University of Newcastle

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Katrina Bradford