Katrina Buckley
King Scrub, 4521 QLD,QLD
Summary
Highly-motivated Officer with desire to take on new challenges. I possess a strong worth ethic, adaptability and believe I have exceptional interpersonal skills. I am adept at working effectively unsupervised and quickly mastering new skills. I believe I have the skills and knowledge to succeed, whilst growing in the chosen field.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Custodial Officer
Queensland Corrective Services
WOODFORD, QLD
01.2020 - Current
- Perform a range of duties to provide safety, security, welfare and rehabilitation of prisoners in compliance with legislation, policy and procedures, including but not limited to;
- restraint and control of non compliant prisoners
- Escort and supervision of prisoners in directed, recreational and industry activities.
- Respond to incidences and manage prisoner behaviour
- Identify and monitor at risk prisoners
- Undertake targeted and random searches for prohibited item/s
- Report writing, case note additions
- Supervise and manage prisoners by ensuring all activities are conducted in accordance with Custodial operations Practice Directives (COPD's) and that safe practices are employed to ensure maximisation of prisoner security, minimisation of incidents and accidents.
- Undertake all custody related administrative duties required in the course of duty, such as clear and details reports in regards to daily occurrences and hand over notes which contributes to the effective operation of the correctional facility.
- Develop and maintain productive working relationships with colleagues. management professionals and other public safety agencies.
- Communicate with and give direction to prisoners in a respectful and motivational manner, respond to prisoner complaints or requests and provide a pro-active assistance and guidance to prisoners as required.
- Support prisoner rehabilitation by providing motivation, encouragement and support during their time in prison, and consideration with cultural differences.
- Verbal communication - Assesses audience and provides appropriately tailored and clear information and explanations to a range of individuals and groups, in an effective and confident manner, dealing with challenging behaviors appropriately.
- Written communication - Produce a range of standard written documents. providing clear information and using language appropriate to the audience. Treats sensitive information appropriately when drafting documents.
- Interpersonal skills - Delivers information tp prisoners and colleagues in a professional and appropriate manner, building rapport with others in order to understand issues and suggest courses of action appropriate to their needs.
- Problem solving - Solves problems bases on operational guidelines, knowledge and experience, scanning for useful information, looking for underlying causes, and suggest potential improvements to supervisor.
- Conflict management - Confidently assesses conflict situations and applies sound judgement and knowledge of guidelines and procedures to effectively manage conflict.
- Computer skills - Effectively use departmental computer systems for word processing, email, specialised programs, internet and intranet functions.
- Resilience - Demonstrates perseverance in achieving objectives and copes effectively with setbacks and problems.
- Initiative and accountability - Takes responsibility for actions and proactively implements work plan and addresses issues.
- Empathy and cultural awareness - Demonstrates an interest in an appreciation of a range of different cultures and actively seeks to understand and effectively address the issues and views of others.
Liability/Marine Assessor
Australian Accident Management Company
Brendale, QLD
12.2013 - 11.2019
- Conducted assessments and interviews with clients to determine eligibility for services.
- Facilitated group meetings, provided resources to participants and monitored progress towards goals.
- Analyzed data collected from assessments and developed individualized service plans based on client needs.
- Advised management of potential risks associated with assessment results and recommended strategies for mitigating them.
- Developed training materials for staff members related to assessing clients' needs and abilities.
- Provided technical assistance to other assessors in the organization regarding best practices in assessment procedures.
- Maintained accurate records of all assessment activities, including participant information, test scores and session notes.
- Reviewed existing policies, procedures and protocols related to assessment processes and made recommendations for improvement as needed.
- Collaborated with interdisciplinary teams to ensure that all client assessments were completed accurately and timely.
- Created reports summarizing assessment results for review by stakeholders.
- Ensured compliance with applicable laws, regulations, standards, guidelines and ethical principles governing assessments.
- Submitted official reports and testimony detailing value of assessed property.
- Provided legal documents to claimant for review and payment
Store Manager
Coles Express
Brisbane, QLD
03.1997 - 11.2012
- Managed store operations, including inventory control, budgeting and staff scheduling.
- Developed and implemented strategies to increase sales volume and customer satisfaction.
- Trained new employees on cashiering techniques, safety procedures and customer service protocols.
- Ensured compliance with all local, state and federal regulations related to the business.
- Monitored daily financial transactions and tracked sales data to identify areas of improvement.
- Maintained accurate records of product orders, deliveries and returns.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Established policies for merchandise placement, display maintenance and stock rotation.
- Controlled all safety and security measures
- Incident reporting
- Management of staff/coaching/training/rostering
Education
Certificate VI - Corrections
Bradford Institute of Advanced Education RTO 45241
Brisbane, QLD08-2022
Certificate III - Corrections
Bradford Institute of Advanced Education RTO 45241
Brisbane, QLD09-2021
High School Diploma -
Cleveland District High School
Brisbane, QLD12-1988
Criminology And Justice - Bachelor
Australian College of Applied Profession
OnlineSkills
- Microsoft Applications Proficiency
- Safety and Security
- Tactical Restraint Techniques
- Crisis Management
- Organization And Prioritisation
- Prisoner Transport
- Prisoner and Unit Monitoring
- Prisoner Rights
- Prisoner Behavior/Modification Tactics
- Correctional Facility Local Procedures and Knowledge
- Conflict Resolution Proficiency
- Relationship Building And Management
- Documentation And Reporting
Affiliations
- family business
- fishing
- camping
- car racing
- motorcycle riding and building
- travelling
- personal finance
- health retreats
Certification
- Cert IV Correctional Practices 2022
- Cert III Correctional Practices 2021
- Cert III Financial Services (FNS30111) 2012
- Cert II Business Administration Studies (BSB20101) 2008
- Provide First Aid including CPR (Community)
Custom
- Keen eye for detail
- Approachable
- Hard Working
- Problem Solver
- Motivated
- Committed
- Determined
Referees
Amber McLean - Corrective Services Supervisor - amber.mcclean@corrections.qld.gov.au
Scott Lewin - Corrective Services Supervisor - scott.lewin@corrections.qld.gov.au
Bianca Campbell - Corrective Services A/Manager - bianca.campbell@corrections.qld.gov.au
Timeline
Custodial Officer
Queensland Corrective Services
01.2020 - Current
Liability/Marine Assessor
Australian Accident Management Company
12.2013 - 11.2019
Store Manager
Coles Express
03.1997 - 11.2012
Certificate VI - Corrections
Bradford Institute of Advanced Education RTO 45241
Certificate III - Corrections
Bradford Institute of Advanced Education RTO 45241
High School Diploma -
Cleveland District High School
Criminology And Justice - Bachelor
Australian College of Applied Profession
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