Katrina Carmichael
Blackmans Bay,TAS
Summary
Accomplished Client Solutions Specialist at Insignia Financial, adept at enhancing customer satisfaction through excellent communication and organisational skills. Skilled in teamwork and multitasking, consistently meeting expectations by understanding customer needs and delivering tailored solutions and what matter to the customers.
I have over 26 years of experience in customer service.
Outside of my professional life, i am dedicated to creating a balanced and fulfilling personal life. I enjoy holidaying with my family, camping and spending quality time with my three children. I enjoy volunteering with my children's sporting clubs and supporting them on weekends playing their sport.
Overview
26
26
years of professional experience
Work History
Client Solutions Specialist
Insignia Financial
04.1999 - Current
1. Be personable in conversations/have a ‘Live Work Play’ conversation with our customers.
2. Understand ‘What matters’ to the customer beyond the presenting transaction.
3. Do the work/follow the work to complete a demand till it’s done.
4. Pull on expertise when you have a gap in knowledge to continuously learn and improve.
5. Improve the work by identifying value steps and continually update/improve methods.
6. Capture accurate data, understand the data and use the data to improve the work.
7. Work as a team to share knowledge and improve your own knowledge.
9. Give and receive feedback both individually and in a team setting to improve proficiencies.
Education
Huonville High School - Grade 10 Completed (1998)
Skills
- Time management
- Excellent communication
- Customer satisfaction
- Organisational skills
- Effective communication
- Customer engagement
- Time management abilities
- Serve customers
- Teamwork
- Multitasking
Timeline
Client Solutions Specialist
Insignia Financial
04.1999 - Current
Huonville High School - Grade 10 Completed (1998)
Similar Profiles
Zoe ApperleyZoe Apperley
Customer Service Specialist at Insignia FinancialCustomer Service Specialist at Insignia Financial
Rebecca LeesRebecca Lees
Head of Communications & Governance at Insignia FinancialHead of Communications & Governance at Insignia Financial
Huyen VoHuyen Vo
Senior Communications Specialist at Insignia FinancialSenior Communications Specialist at Insignia Financial
Andrea DallasAndrea Dallas
Function & Events Coordinator - 2IC - Burnie Arts at Burnie City CouncilFunction & Events Coordinator - 2IC - Burnie Arts at Burnie City Council
Hazvinei ZhouHazvinei Zhou
Online Shop / Marketplace Administrator at Growing WorldOnline Shop / Marketplace Administrator at Growing World