Katrina Casey
Wodonga,VIC
Summary
Offering strong leadership qualities and collaborative mindset, eager to learn and develop within this environment. Brings foundational understanding of management principles and operational workflows, coupled with problem-solving and communication skills. Ready to use and develop leadership and organizational skills in business administration roles.
Overview
1
1
year of professional experience
Work History
Duty Manager
Sodens Hotel
04.2025 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving concerns and complaints.
Disability Support Worker
Aaron Morgan Active Therapy
01.2024 - 04.2025
- Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
- Demonstrated adaptability in handling unexpected situations, quickly resolving issues to maintain smooth office operations.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Skills
- Customer service
- Customer service focus
- Time management
- Attention to detail
- Verbal and written communication
- Decision-making
- Complex Problem-solving
- Professionalism
Compliances
- NSW Drivers License
- Police Check 2025
- Working with Childrens Check (current)
Willing to study Business Admin course if needed.
Timeline
Duty Manager
Sodens Hotel
04.2025 - Current
Disability Support Worker
Aaron Morgan Active Therapy
01.2024 - 04.2025
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