Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katrina English

Morley,WA

Summary

Dynamic sales professional with extensive experience at Woolworths, excelling in customer service and team leadership. Proven track record of exceeding sales goals and fostering positive relationships. Skilled in stock management and food safety, demonstrating reliability and a friendly demeanor to enhance customer satisfaction. Committed to driving team success and operational excellence.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Sales Assistant

IGA
Stratton, WA
09.2024 - Current
  • Resolved customer complaints swiftly to uphold positive relationships.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Ensured cleanliness of sales floor area consistently throughout shifts.
  • Assisted customers with returns, exchanges, and refunds promptly.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.

Canteen Supervisor

Hampton Park Primary School
Morley, WA
08.2024 - Current
  • Consistently maintained high standards of personal hygiene during shifts.
  • Operated various kitchen appliances such as mixers, slicers, ovens, grills .
  • Stocked and replenished kitchen supplies and ingredients as needed.
  • Organized all storage areas in an efficient manner to maximize space utilization.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Adhered to established sanitation standards while preparing food items.
  • Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
  • Carried out basic cleaning duties such as sweeping floors, washing dishes .
  • Followed health and safety guidelines for food preparation and service.
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.

Online Personal Shopper

Woolworths
Karratha, WA
01.2022 - 07.2024
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Secured and stored items until customer pickup.
  • Scanned items when pulling from shelves to update system stock information.
  • Assisted teammates with daily tasks during peak periods.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.

Assistant Nightfill Manager

woolworths
Karratha, WA
05.2017 - 01.2022
  • Receiving truck deliveries.
  • stock control.
  • Team management.
  • Team training & inductions of new employees.
  • Bail press operations.
  • Filling & Rotating of stock.
  • Product Markdowns.
  • Stock Dumping.
  • Food handling.
  • Safety Management.
  • Staff rostering.
  • Cash handling & putting money away.
  • Duty manager duties.
  • Alarming assistance.

Sales Assistant

Rivers
Cannington/Belmont, WA
04.2011 - 09.2013
  • Morning & end of day cash up
  • Open & closure of store
  • Wrote sales slips and sales contracts
  • Greeted customers in a timely fashion while quickly determining their needs
  • Recommended merchandise to customers based on their needs and preferences
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Responded to customer questions and requests in a prompt and efficient manner
  • Contacted other store locations to determine merchandise availability
  • Completed all cleaning, stocking and organizing tasks in assigned sales area
  • Prioritized helping customers over completing other routine tasks in the store
  • Built relationships with customers to increase likelihood of repeat business
  • Contributed to team success by exceeding team sales goals by 100%.

Sales Assistant/Deli Assistant

Woolworths
Hillarys, WA
06.2000 - 10.2010
  • Fresh food handling
  • Food safety
  • Cash handling
  • Greeted customers in a timely fashion while quickly determining their needs
  • Recommended merchandise to customers based on their needs and preferences
  • Responded to customer questions and requests in a prompt and efficient manner
  • Engaged with customers in a sincere and friendly manner
  • Contributed to team success by exceeding team sales goals by 100%
  • Built relationships with customers to increase likelihood of repeat business
  • Prioritized helping customers over completing other routine tasks in the store
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.

Education

High School Diploma -

Belridge Senior High School
Beldon Wa
02.2000

Skills

  • customer service
  • Team Leadership
  • Retail Management
  • High Reach Forklift Operation
  • money handling
  • Opening and Closing Procedures
  • Training & Development
  • Reliable & Trustworthy
  • Supervision & Leadership
  • Friendly, Positive Attitude
  • Documentation and Reporting
  • Planning and Organization
  • Food Safety and Sanitation
  • Stock Management

Certification

  • Forklift license EXP 15/07/2026
  • Working with children card EXP 01/09/2027

Timeline

Sales Assistant

IGA
09.2024 - Current

Canteen Supervisor

Hampton Park Primary School
08.2024 - Current

Online Personal Shopper

Woolworths
01.2022 - 07.2024

Assistant Nightfill Manager

woolworths
05.2017 - 01.2022

Sales Assistant

Rivers
04.2011 - 09.2013

Sales Assistant/Deli Assistant

Woolworths
06.2000 - 10.2010

High School Diploma -

Belridge Senior High School

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