Katrina Entwistle
Ningi
Summary
A self-driven professional with progressive experience coordinating with clients, families, friends, and social supports in devising individualised care strategies. Recognised for assisting aged and vulnerable clients to remain independent in their home environment. Proficient at motivating staff to peak performance and utilise team approach to drive organisational improvements and implementation of best practices. Possesses excellent interpersonal, organisational, and communication ability paired with innate skills to build rapport with colleagues and clients in a challenging environment. Proven expertise in client care, case management, mediation, health and safety guidelines, customer service, and risk identification and mitigation.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Care Advisory Partner
HammondCare
11.2022 - Current
- Mentoring / Leading Care Advisory Partners
- Completion of client assessments - Nationally
- Participating in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Boosting Team Morale
- Development of specific role procedures and templates
- Review and input into HammondCare's job role specific policies and forms.
- Quick learning of new skills and apply them to daily tasks, improving efficiency and productivity.
- Auditing to ensure compliance and quality improvement
- Using critical thinking to break down problems, evaluate solutions and make decisions.
- Offering friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyse details information and provide solutions to problems.
- Exceeded goals through effective task prioritisation and great work ethic.
- Meeting weekly KPI's
- Financial Management
Regional Client Liaison Manager
HammondCare
01.2020 - 11.2022
- Executing duties to a consistently high standard, ensuring the delivery of needs-based care to clients and helping them achieve a sustainably better quality of life
- Conducting phone and face to face assessments for commonwealth home support programs, home care packages and private care, developing individualised care plans tailored to each client that work within the government allowance
- Providing an extensive handover to care team, working to reduce carer stress and consistently liaising with scheduling, admission and management team to achieve care goals and retain open communication
- Promoting the company's mission in action, ensuring clients retain their independence whilst receiving the support they require
- Aiding clients, family and carers with key information and support for navigating the My Aged Care system
- Providing information and guidance regarding income asset testing for home care packages
- Assisting in the development of forms, handling data entry to company software and completing onboarding documentation
- Delivering training to new client liaison managers and care managers, with ongoing mentoring to aid their efficiency
- Liaising with key external providers: public guardians, regional assessors, aged care assessment team and aged care advocates.
Client Liaison Manager
HammondCare
06.2020 - 11.2020
- Worked with internal and external partners to facilitate a streamlined, timely process for understanding client requirements and ensuring that clients are admitted to the service which best meets their needs
- Met with prospective aged clients requiring in-home care, acting as their face-to-face contact
- Communicated with prospective clients to ensure that they understood available services, benefits, delivery and costs
- Liaised with others to ensure smooth and appropriate admission of new clients and the initial setting up of their care service
- Strategised individual care, producing care plans and budgets for clients
- Promoted HammondCare at Home through external providers.
Care Manager
HammondCare
01.2017 - 01.2020
- Recruitment to meet client demand
- Delivered effective, evidence-based, and holistic care via execution of client care plans and service delivery
- Participated in industry networking events, team and staff annual development meetings, and community workshops
- Conducted staff Performance Reviews
- Monitored the functions of change and case management, manage CDC budget, and provide expert knowledge to clients
- Liaised with stakeholders/providers, lead community care workers, and streamline human resources (HR) operations
- Conducted training session on organisational mission, processes, and policies to achieve strategic business goals
- Delivered quality care services with an aim to meet individual's requirements
- Co-ordinated quality improvements on-site to enhance performance
- Promoted independence, reablement and wellness.
Home Care, Case Manager
Fresh Hope Care, North Nowra
01.2016 - 01.2017
- Designed and provided aged home care packages to individuals for accomplishing goal of living in their own home
- Mentored and guided less experienced care workers that improved performance
Disability Employment Service, Employment Advisor
Sureway Employment & Training
02.2016 - 10.2016
- Held full accountability for evaluating and satisfying needs of job seekerswith disability, injury or health condition
- Delivered robust service assistance measures to identify and capitalise sustainable employment opportunities
Recreational Activity Officer
Uniting
01.2009 - 01.2016
- Launched ‘My Story Matters, interacting high school students with elderly through living history that enhance and promote respect for elders and keep resident's personal history alive
- Credited for raising morale of 130+ residents by reducing boredom, less isolation and minimising anxiety/depression
- Attained client wellness and autonomy via identification of service resources, service facilitation, and advocacy
- Promoted the facility through local media promotions including newspaper articles and on-air radio program's
- Developed productive relations with external providers including community groups, schools, and entertainers
- Served as a WHS area committee member to carry out risk assessments
- Initiated and led dementia specific activities
- Liaised with Mayor and local government.
Lifestyle Co-ordinator
Uniting
01.2013 - 01.2014
- Coordinating and Developing engaging activities
- Volunteer Coordinator
- Recruitment
- Scheduling
- Activity Budgets
- Reporting
- Liaising with external stakeholders
Skills
- Leadership
- Staff Training/ Mentoring
- Risk Management
- Customer Service
- Strong Verbal and Written Communication
- Client Empowerment
- Case Management
- Financial Management
- Continuous Improvement
- Ability to meet KPI's
Certification
- Advanced Diploma of Community Sector Management
- Certificate IV - Human Resources
- Certificate IV- Home & Community Care
- Certificate IV- Leisure & Health
- Certificate III- Aged Care
- First Aid / CPR Certification
- Older Person Mental Health First Aid
- Statement of Attainment- Fundamentals in Case Management
- Certified Laughter Boss
Timeline
Care Advisory Partner
HammondCare
11.2022 - Current
Client Liaison Manager
HammondCare
06.2020 - 11.2020
Regional Client Liaison Manager
HammondCare
01.2020 - 11.2022
Care Manager
HammondCare
01.2017 - 01.2020
Disability Employment Service, Employment Advisor
Sureway Employment & Training
02.2016 - 10.2016
Home Care, Case Manager
Fresh Hope Care, North Nowra
01.2016 - 01.2017
Lifestyle Co-ordinator
Uniting
01.2013 - 01.2014
Recreational Activity Officer
Uniting
01.2009 - 01.2016
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