Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Griffiths

Katrina Griffiths

Jacka Canberra ,ACT

Summary

Extensive experience in customer service. Cafe management. I’ve also worked in a childcare for several years which developed my skills in empathy, understanding and excellent communication between staff members and parents.

Overview

3
3
years of professional experience

Work History

Head Barista and Cafe Manager

Three Mills Bakery
07.2023 - Current
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Increased sales through effective upselling techniques and recommending appropriate menu items.
  • Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
  • Streamlined operations by creating efficient work schedules for barista team members.

Head Barista

Garran Bakery
02.2021 - Current
  • Being one of the trained barista in a very busy cafe. I also serve customers, take cake order answer phone calls and support new staff members to be integrated into the team.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Monitored customer feedback to improve barista performance and customer satisfaction.

Education

Social Work - Social Work

Australian Catholic University
Canberra, ACT

Skills

I’m passionate about customer service and have a strong work ethic

I have a great team spirit and always put 100% into my work

Im very friendly and approachable always endeavouring to provide customers with an amazing cafe experience

I love training new staff and creating a joyful and empowering learning experience!

Timeline

Head Barista and Cafe Manager

Three Mills Bakery
07.2023 - Current

Head Barista

Garran Bakery
02.2021 - Current

Social Work - Social Work

Australian Catholic University

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Katrina Griffiths