Katrina Foster
12 Bailey Avenue, Tamworth,NSW
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administration Coordinator
NSW Rural Fire Service
2022.06 - Current
- Coordinate a range of administrative support activities including organizing tasks, maintaining registers/databases
- Participate in and provide support for Infrastructure, Shovel Ready Projects and DGR Projects within the North Western Area Command
- Maintain the NSW RFS Infrastructure database monthly
- Participate in regular Infrastructure Project meetings regarding the progress and status key business activities within the group to ensure all participants are kept up to date and fully aware of progress
- Assist with key business activities such as engagement of vendors, submitting procurement strategies and procurement of goods/services following the NSW RFS Procurement Process
- Provide purchasing assistance for the team such as obtaining quotes, raising orders, receipting goods and stock control using EAM
- Provide assistance to Area Commander for NSW RFS attendance at annual NSW Farmers Conference
- Develop and maintain relationships with key stakeholders to include Area Operations, Districts, Vendors and other external Agencies
- Recruitment of staff
- Travel Coordinator duties arranging airfares, hire car and accommodation bookings where required for staff and volunteers
- Establishing and maintaining efficient administrative processes
- Coordinate meetings/workshops including preparation of agendas, organizing venues and catering. Taking and distributing meeting minutes to support the effectiveness of the team
- Respond to customer service enquiries in a responsive manner to achieve a positive customer experience
- Provide assistance and training of NSW RFS processes to include SAP Concur and ELS to staff
- Maintain relevant records management systems in line with NSW RFS and government policies and requirements
- Create HPE folders for each District and Area Command for each financial year
- Prepare correspondence, develop and maintain spreadsheets, develop and review content for internal publication and utilizing various NSW RFS systems to support team objectives
- Provide input and review of Policies, Service Standards, Handbooks/Manuals and protocols as required
Assistant Project Officer - Secondment
NSW Rural Fire Service - Community Risk
2022.04 - 2022.10
- Participated in and provided support to the AFDRS Project Team for the AFDRS NSW implementation
- Assisted with key business activities such as engagement of vendors and procurement of resources for the implementation of the AFDRS project
- Developed and maintained relationships with key stakeholders to include the Commissioner’s Office, Deputy Commissioner’s Office, AFAC and other external Agencies
- Assisted with the preparation of reports to include the Deputy Commissioner’s Quarterly Report
- Assisted with the preparation of Submissions to the Executives for AFDRS Project funding and staffing requests
- Assisted with the processing of procurement documents and contracts with inflexible and short timeframes
- Participate in regular Project Team meetings regarding the progress and status key business activities within the group to ensure all participants were kept up to date and fully aware of progress
- Provide secretariat support for AFDRS Steer-Co meetings to support their effectiveness to include meeting scheduling, agenda preparation, minute taking and distribution of minutes
- Maintain relevant records and create, store and retrieve archive files to ensure accurate, well organized and safe storage of information using HPE which is in line with NSW RFS and government policies and requirements
- Coordinate meetings/workshops including organizing venues and catering and providing logistical support to staff to include attendance at NSW Farmers Conference and AFAC Conference
- Calendar management for Acting Director Community Risk
- Travel Coordinator arranging airfares, hire car and accommodation bookings where required for staff
- Delegate duties for SAP Concur to perform initial check of staff expenses, prepare and submit monthly expense claims
Area Administration Officer
NSW Rural Fire Service
2020.02 - 2022.06
- Assist with a range of administrative support services, including filing and records management, mail receipt/sorting, maintenance of registers and databases, photocopying, compilation or manuals and reports
- Coordinate meetings/workshops including preparing agendas, organizing venues and catering and distributing minutes to support the effectiveness of the team/sections event
- Respond to customer service enquiries in a responsive manner to achieve a positive customer experience
- Draft correspondence, develop and maintain spreadsheets, and assist with content for internal publication to support the achievement of the team objectives
- Provide financial and purchasing assistance for the team such as obtaining quotes, raising/goods receipting purchase orders, raising/processing invoices
- Coordinate office systems, procedures and organizational methods to improve office efficiency in accordance with Policies, Service Standards etc
- Calendar management for Area Commander
- Delegate duties for SAP Concur to perform initial check of staff expenses, prepare and submit monthly expense claims
- Travel Coordinator arranging airfares, hire car and accommodation bookings where required for staff and volunteers
Office Manager
BreastScreen NSW - Hunter New England LHD
2015.11 - 2020.01
- Provide secretarial and administrative support services for BreastScreen NSW HNE and others as directed
- Responsible for coordinating the administrative operational components at Tamworth site of BreastScreen NSW HNE
- Set priorities and monitor workflow for administration tasks for the administration staff to ensure all activities, projects and tasks are completed in accordance with their identified urgency and priority
- Allocate distribution of work across the administrative team to be completed within identified timeframes and deadlines
- Review and provide feedback on key task performed by administrative staff Audit of data entry from administration staff
- Timesheet and leave processing ensuring appropriate staffing in both number and skill to meet the demands the service and clients
- Investigate and assist in the development and evaluation of instructions or procedural guidelines eg. Service administration policies and procedures, quality improvement projects, WH&S policies, NSW Health risk management framework in line with the National Accreditation Standards of BreastScreen Australia (NAS), Cancer Institute NSW and HNELHD requirements, providing advice, support and assistance in relation to BreastScreen NSW HNE processes and protocols
- Purchasing and ordering of stationery, maintenance and equipment using databases such as Oracle and COSNet
- Enter screening and assessment and procedural appointments sessions into BreastScreen NSW database BreastScreen Information System (BIS)
- Maintain records in accordance with the State Records Management Act to ensure accurate recording, safe storage and timely responses for information upon request
- Assist in the compliance of the BreastScreen Australian National Accreditation Standards including security and confidentially
- Audit registration data prior to assessment clinics
- Undertake initial check of assessment data entry during assessment clinic, assisting the Radiologist with data entry
- Facilitate correlation of needle biopsy pathology, imaging and clinical findings in consultation with the Radiologist and Surgeon
- Review daily screening clients against BreastScreen NSW screening interval policy and amend screening interval as required
- Manage hardcopy and electronic client records including images
- Working within the BreastScreen team to ensure a high-quality patient/client focused service
- Manage resources of the unit to achieve budget and service delivery targets while maximizing service delivery outcomes
- Manage workforce functions such as recruitment, induction, professional development, performance reviews, and performance management
- Relieve Data Officer BreastScreen NSW HNE Tamworth
Administration Officer
BreastScreen NSW - Hunter New England LHD
2009.03 - 2015.11
- Provide customer service according to the principles of BreastScreen NSW HNE
- Perform and coordinate clerical tasks associated with the operation of breast cancer screening service using databases such as BreastScreen Information System (BIS), Picture Archiving and Communication System (PACS)
- Use of MS Windows operating systems, MS Word, MS Excel and Outlook Transcription of medical reports using Winscribe and digital voice database
- Provide reception duties to the BreastScreen NSW HNE mobile unit, working independently and remotely at sites throughout the New England/North West area
- Work as part of a multidisciplinary team
- Purchasing and ordering of stationery, maintenance and equipment using databases such as Oracle and COSNet
- Relieve Officer Manager BreastScreen NSW HNE Tamworth
Administration Officer
Medical Imaging - Hunter New England LHD
2004.01 - 2009.03
- Provide customer service in reception and clerical duties according to the principles of Medical Imaging HNE
- Transcription of medical reports using Winscribe and digital voice database Use of MS Windows operating systems, MS Word, MS Excel and Outlook
- Use of HNELHD databases such as RIS, PACS, CAP, iPIM
- Processing of Medicare assignment forms and reconciliation of Medicare cheques Keeping accurate and current records of all examinations
- Working as part of a multidisciplinary team
Education
Diploma of Leadership And Management
Tamworth Community College
Tamworth, NSW2017
Higher School Certificate
McCarthy Catholic Senior High School
Tamworth, NSWHigh School Certificate
Our Lady of The Rosary College
Tamworth, NSWSkills
- Document control
- Policy implementation
- Meeting facilitation
- Organizational and Time Management skills
- Communication
- Ability to work under pressure
- Ability ro work independently and also part of a team
- Motivated
- Customer Service
- Reliable
- Methodical
Certification
Level 2 Logistics Officer
Timeline
Administration Coordinator
NSW Rural Fire Service
2022.06 - Current
Assistant Project Officer - Secondment
NSW Rural Fire Service - Community Risk
2022.04 - 2022.10
Area Administration Officer
NSW Rural Fire Service
2020.02 - 2022.06
Office Manager
BreastScreen NSW - Hunter New England LHD
2015.11 - 2020.01
Administration Officer
BreastScreen NSW - Hunter New England LHD
2009.03 - 2015.11
Administration Officer
Medical Imaging - Hunter New England LHD
2004.01 - 2009.03
Diploma of Leadership And Management
Tamworth Community College
Higher School Certificate
McCarthy Catholic Senior High School
High School Certificate
Our Lady of The Rosary College
Level 2 Logistics Officer
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