Katrina Gravino

• Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
• Reduced food waste significantly by implementing proper portion control and storage techniques.
• Streamlined kitchen operations with effective communication and collaboration among team members.
• Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
• Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
• Removed trash, swept, and mopped floors for professional appearance.
• Performed cash, card and check transactions to complete customer purchases.
• Used POS system to enter orders, process payments and issue receipts.

• Enhanced customer satisfaction by providing exceptional service and accurate product knowledge.
• Maintained strict quality control standards for seafood products, ensuring freshness and safety for consumers.

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• Assisted customers in making informed purchasing decisions by sharing detailed information about various seafood options and preparation techniques.
• Cleaned and sanitized seafood area to preserve products and protect safety of guests.
• Cleaned and sanitized equipment, tools and work surfaces.
• Managed efficient cash register operations.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Preparation and cooking of seafood.
• Worked in fast-paced environment with sense of urgency to serve guests quickly.
• Prepared ingredients for menu items.
• Cooked menu items according to specified instructions.

• Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Worked closely with shift manager to solve problems and handle customer concerns.