Katrina Griffiths
Canberra,ACT
Summary
Accomplished cafe manager specializing in operational management and conflict resolution. Expertise in enhancing customer experiences and team dynamics through effective communication and technology implementation, ensuring compliance and high-quality service.
Overview
7
7
years of professional experience
Work History
Cafe Manager
Three Mills Bakery
Canberra, ACT
07.2023 - Current
- Supported day-to-day operations of a high-volume cafe, ensuring smooth service delivery and compliance with company policies and procedures.
- Led, trained and supervised a team of staff, fostering a positive, productive and customer-focused work environment.
- Resolved team member conflicts to maintain a collaborative work environment.
- Implemented POS systems and online ordering platforms to enhance operational efficiency.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Led and mentored newly hired employees on company programs to ensure successful onboarding.
- Managed rosters, scheduling, and staff administration
Teacher's Assistant
Emmaus Christian School
Canberra, ACT
01.2019 - 02.2022
- Provided personalized support to students with individual learning needs, fostering academic growth.
- Implemented classroom management strategies, promoting a positive and engaging learning environment.
- Collaborated with teachers to prepare and organize classroom materials, enhancing lesson effectiveness.
- Maintained accurate records and documentation
- Prepared reports and maintained compliance documentation
- Managed multiple priorities effectively in fast-paced environment.
Education
Bachelor of Nursing (Completed Two Years Toward Degree) Your Degree) - Nursing
University of Canberra
Canberra, ACTBachelor of Social Work (completed First Semester Towards Degree) - Social Work
Australian Catholic University
Skills
- Managed daily operations of premises, ensuring facilities were safe, compliant, and fully functional
- Ensured adherence to workplace health and safety regulations
- Supervised and trained team members in a fast-paced environment
- Managed staff rosters, payroll support, and recruitment administration
- Monitored budgets, controlled expenses, and processed invoices
- Maintained accurate administrative records and compliance documentation
- Coordinated maintenance and liaised with contractors and service providers
- Resolved operational issues efficiently to minimise business disruption
- First Aid/CPR
Timeline
Cafe Manager
Three Mills Bakery
07.2023 - Current
Teacher's Assistant
Emmaus Christian School
01.2019 - 02.2022
Bachelor of Nursing (Completed Two Years Toward Degree) Your Degree) - Nursing
University of Canberra
Bachelor of Social Work (completed First Semester Towards Degree) - Social Work
Australian Catholic University