Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrina Hargreaves

TUMUT,NSW

Summary

Results-driven with a forward-thinking approach centred on company success and competitive growth. Proven track record in assembling effective teams and overseeing financially successful operations.

A driven leader with strong problem-solving and customer service skills, dedicated to providing customers the highest level of service and creating a pleasant work environment for staff.

Dedicated problem-solver committed to optimising operations for cost reduction and enhancing organisational efficiency, applies independent decision-making skills and sound judgment to impact company success positively.

Overview

17
17
years of professional experience

Work History

Owner & Head Chef

Mendrinas At Brooklyn
02.2021 - 02.2024
  • Enhanced customer satisfaction through streamlined processes and exceptional service.
  • Fostered enduring client relationships, resulting in repeat business and referrals.
  • Managed financial aspects encompassing budgeting, reporting, and tax preparation.
  • Implemented impactful marketing strategies, enhancing brand awareness and customer attraction.
  • Negotiated supplier contracts, driving cost reduction initiatives.
  • Explored market trends and innovatively expanded product offerings.
  • Mentored staff on effective customer service and sales techniques.
  • Ensured daily operations' accuracy and efficiency.
  • Recruited, trained, and led a high-performing team.
  • Navigated economic challenges with informed decision-making.

Chef

Embellish @ The Club & Catering
01.2016 - 02.2021
  • Developed innovative recipes, attracting new clientele and increasing overall sales.
  • Collaborated effectively with the front-of-house team for a seamless dining experience and positive customer feedback.
  • Spearheaded successful catering events, showcasing the restaurant''s signature dishes while maintaining impeccable standards of service.
  • Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
  • Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.

Store Manager

Oliver’s Real Food
01.2014 - 02.2015
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Maximised sales by creating innovative visual merchandising displays and store layouts.
  • We improved customer satisfaction through staff training in customer service and product knowledge.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive client relationships.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Work Health & Safety Advisor

Bega Cheese
01.2013 - 12.2013
  • Conducted thorough inspections to enhance workplace safety and identify potential hazards.
  • Improved employee awareness of safety protocols through regular training sessions and workshops.
  • Maintained OSHA compliance by staying current on regulations and implementing necessary changes.
  • Managed incident investigations for timely resolution and prevention of future occurrences.
  • Collaborated with management to develop effective emergency response plans, ensuring preparedness for various situations.

WHS Advisor/Office Administration

Bombowlee P/L
01.2007 - 12.2012
  • Developed, implemented, and upheld the Occupational Health and Safety Manual, Safety System, Safety Management Plan, SWP, JSA, SWMS, Take 5's, Toolbox Talks, MSDS Folders, Fleet Auditing books, Pre-Start Books, Induction Spreadsheet, Employee Database, Policies & Procedures, and risk assessment.
  • Hazard, Incidents and near reporting and investigating
  • Conducting analysis and auditing the systems
  • Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
  • Worked closely with tax professionals to ensure proper tax planning strategies were integrated into each client''s overall financial plan.

Education

Diploma - Occupational Health And Safety

TAFE NSW

Certificate IV - Training And Assessment

TAFE NSW

Certificate IV - Financial Services (Accounting)

TAFE NSW

Certificate III - Commercial Cookery

TAFE

Skills

  • Strong Work Ethic
  • Quick Learner
  • Adaptability
  • Task prioritisation
  • Decision-making
  • Inventory management
  • Time management
  • Self-motivation
  • Competent in Microsoft Office
  • Customer service
  • Attention to detail
  • Proficient in tax compliance, economic forecasting, cost analysis, and financial reporting
  • Demonstrated expertise in financial software usage
  • Conducts cash flow forecasting for informed financial decision-making

Timeline

Owner & Head Chef

Mendrinas At Brooklyn
02.2021 - 02.2024

Chef

Embellish @ The Club & Catering
01.2016 - 02.2021

Store Manager

Oliver’s Real Food
01.2014 - 02.2015

Work Health & Safety Advisor

Bega Cheese
01.2013 - 12.2013

WHS Advisor/Office Administration

Bombowlee P/L
01.2007 - 12.2012

Diploma - Occupational Health And Safety

TAFE NSW

Certificate IV - Training And Assessment

TAFE NSW

Certificate IV - Financial Services (Accounting)

TAFE NSW

Certificate III - Commercial Cookery

TAFE
Katrina Hargreaves