Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrina Hibberd

Lisarow,NSW

Summary

A highly motivated, compassionate, and detail-oriented Registered Nurse with extensive experience in acute and community healthcare settings. Demonstrated expertise in patient assessment, chronic disease management, wound care, immunisations, and patient literacy education. Adept at collaborating with multidisciplinary teams to deliver comprehensive, patient-centred care and support. Passionate about empowering individuals and families through health promotion, preventative care, and effective care coordination. Committed to enhancing quality of life, independence, and social inclusion for community members.

Overview

18
18
years of professional experience

Work History

Registered Nurse – General Practice & Urgent Care Centre

Providence Medical Umina
02.2025 - Current
  • Undertaking patient assessments, observations, ECGs, ABIs and A - G assessments where necessary.
  • Chronic disease management for conditions such as asthma, diabetes, heart disease.
  • Comprehensive nursing care including health assessments, care plan development and evaluation of care.
  • Assisting doctors with small to medium procedures using aseptic technique, after wound care education and implementation, and suture removal.
  • Wound assessments, treatment, dressing changes, monitoring and education.
  • Administering medications safely and according to policy and guidelines.
  • Child and adult immunisations in accordance with the National Immunisation Program and cold chain management.
  • Maintaining accurate and detailed patient records and ensuring patient privacy, dignity and respect.
  • Providing medication education including safe home administration, indications and possible adverse reactions as well as preventative care guidance and empowerment.
  • Collaboration with and coordination of multidisciplinary health services.
  • Triaging patients and conducting thorough assessments for Urgent Care Patients and responding effectively to deteriorating Patients to ensure Patient safety and the best possible outcome.
  • Prevent the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Collaborate with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple co-morbidities.

Registered Nurse – Intensive Care Unit

NSW Health – Gosford & Wyong
02.2023 - 02.2025
  • Collaborated with healthcare professionals and multidisciplinary teams to assess patient conditions, develop and implement care plans, and deliver high-quality nursing care.
  • Conducted comprehensive patient assessments, including vital signs monitoring and early recognition of patient deterioration, to ensure timely interventions and optimal outcomes.
  • Treated conditions and injuries using clinical judgement and evidence-based research and knowledge to ensure the best possible outcome for the patient.
  • Effective use of lifesaving equipment such as mechanical ventilation, arterial lines, central venous access devices (CVAD) as well as interpretation of diagnostics tests such as ABGs, blood pathology and X-rays.
  • Performed a variety of clinical procedures using non-touch aseptic technique, adhering to best practice policies and procedures, including CVAD and other invasive dressing changes and medication administration.
  • Administered intravenous fluids and medications, and provide evidence-based interventions.
  • Provided wound care, including dressing changes and monitoring, ensuring infection control and patient comfort.
  • Educated patients and families on diagnoses, treatment plans, medication instructions, and available support resources, using adaptive communication strategies.
  • Advocated for patients' best interests, ensuring confidentiality and adherence to the latest evidence-based standards.
  • Supported health promotion and preventative care initiatives within the unit and broader community.
  • Demonstrated advanced critical thinking skills while managing complex clinical situations involving multiple organ systems failures in critically ill patients.
  • Improved patient outcomes by developing and implementing individualised care plans for critically ill patients.
  • Reduced patient complications by promptly identifying changes in condition and initiating appropriate interventions.
  • Managed ventilator settings according to physician orders, significantly reducing instances of respiratory distress among critically ill patients.
  • Increased family involvement in patient care by providing timely updates on their loved one''s progress and addressing any concerns or questions they may have had.
  • Contributed to the development of quality improvement initiatives aimed at enhancing patient safety measures within the ICU setting.
  • Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
  • Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.

Registered Nurse – Surgical – Urology/ENT (K4)

NSW Health - Gosford
08.2022 - 02.2023
  • Delivered direct nursing care to patients with a range of surgical and medical needs, including chronic disease management and post-operative care.
  • Conducted patient assessments, documented findings, and communicated changes in condition to the multidisciplinary team.
  • Assisted with minor procedures, wound care, and infection control measures.
  • Utilised critical thinking skills to prioritise nursing interventions based on patients' acuity levels and individual needs.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
  • Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Administered medications and treatments safely, following physician orders and care plans.
  • Performed admission, discharge, and transfer procedures, ensuring continuity of care and effective patient education.
  • Advocated for patient-centred care and supported patients' rights to agency and informed decision-making.
  • Maintained accurate documentation and ensured patient privacy and confidentiality at all times.

Registered Nurse – Oncology/Haematology (K8)

NSW Health -Gosford
02.2022 - 08.2022
  • Provided direct nursing care to oncology and haematology patients, including administration of oral chemotherapy, blood products, and supportive treatments.
  • Conducted comprehensive assessments and developed individualised care plans for patients with chronic and complex conditions.
  • Delivered patient education on disease management, medication adherence, lifestyle modifications, and home care needs.
  • Co-ordinated follow-up appointments, referrals to community resources, and ongoing support for patients and families.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Provided support for patients' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
  • Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
  • Streamlined medication administration processes for increased safety and accuracy during busy shifts.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
  • Quickly responded to situations impacting safety and security to unit, actualising crisis prevention interventions to control and de-escalate situations.
  • Offered emotional support and facilitated open communication to address patient and family concerns.
  • Performed wound care, infection control, and aseptic techniques in line with best practice standards.
  • Maintained thorough documentation and evaluated patient responses to care.

Patient Services Supervisor

NSW Health - Gosford
08.2019 - 02.2022
  • Supervised and supported non-clinical staff, acting as a liaison between clinical and non-clinical teams to ensure effective hospital operations.
  • Participated in safety huddles and collaborate with management to coordinate clerical support for patient care areas.
  • Oversaw staff performance management, professional development, and training delivery.
  • Managed rostering and shift coverage to support optimal patient flow and service delivery.
  • Developed standard operating procedures to ensure consistency and quality in patient services.
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Optimised resource allocation by analyzing clinic needs and allocating staff accordingly.

Acting Clinical Administrative Services Manager (Secondment)

NSW Health - Gosford
01.2021 - 03.2021
  • Managed contracts, equipment, and supplies, ensuring efficient stock control and resource allocation.
  • Coordinated clinical administrative support services, overseeing staff recruitment, training, and professional development.
  • Implemented key changes in administrative policies based on feedback from staff surveys for continuous improvement of workplace conditions.
  • Initiated workflow optimisation efforts, resulting in improved project efficiency and reduced processing time.
  • Served as liaison between departments, fostering collaboration through timely communications regarding shared resources or projects requiring inter-departmental cooperation.
  • Supervised administrative support staff, delegating tasks effectively to maintain high productivity levels across the department.
  • Created reports, presentations and other materials for executive staff.
  • Developed and implemented operational processes to enhance service delivery and patient care coordination.
  • Facilitated staff education and skills training to support high-quality care and compliance with health standards.
  • Analysed data to inform operational decisions and recommend improvements to departmental processes and policies.

Project Management | Training Officer

NSW Health – Gosford & Wyong
02.2019 - 08.2019
  • Reviewed and enhanced staff training materials, focusing on data accuracy and patient interviewing best practices.
  • Delivered one-on-one coaching and group training aligned with Ministry of Health standards.
  • Provided high-level administrative support to achieve project outcomes and improve service delivery.
  • Analyzed operational systems and recommended changes to promote effective patient services.
  • Facilitated workshops focused on team building, communication, and problem-solving skills for managers at all levels.
  • Enhanced employee performance by developing comprehensive management training programs.
  • Conducted regular follow-ups with participants post-training sessions to assess long-term retention of acquired knowledge and skills.
  • Promoted a positive work environment by emphasising effective leadership styles during management trainings.
  • Adapted training content to accommodate various learning styles, ensuring that all participants had equal opportunity to succeed in the program.
  • Evaluated employee progress and provided constructive feedback to drive continuous improvement.

Admissions Department

NSW Health - Gosford
06.2018 - 02.2019
  • Managed timely admission and transfer of patients, providing clear information to support informed choices.
  • Liaised with multidisciplinary teams to coordinate patient care and address admission-related impacts.
  • Maintained accurate patient records and ensured confidentiality at all times.
  • Communicated effectively with patients from diverse backgrounds, supporting comprehension and informed decision-making.
  • Self-motivated, with a strong sense of personal responsibility.

Patient Liaison Officer

Royal North Shore Hospital - St Leonards
07.2017 - 06.2018
  • Provided information and support to patients regarding financial options and admission processes.
  • Supported multidisciplinary teams and mentored staff in patient liaison and service delivery.
  • Implemented training programs and contributed to revenue maximization strategies.
  • Maintained strict confidentiality and delivered high-level customer service to patients and staff.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.

Patient Services & Admissions – Emergency Department

Royal North Shore Hospital - St Leonards
11.2015 - 07.2017
  • Managed patient admissions and transfers in a high-volume emergency setting, ensuring timely and accurate processing.
  • Provided compassionate support and clear information to patients and families during stressful situations.
  • Mentored new staff and promoted best practices in patient registration and admission.
  • Maintained accurate records and ensured compliance with confidentiality standards.
  • Self-motivated, with a strong sense of personal responsibility.

Executive Assistant to the CEO

White Ribbon Australia - North Sydney
11.2012 - 11.2015
  • Provided high-level administrative support to executive leadership, including coordination of meetings, events, and communications.
  • Managed office supplies, budgets, and recruitment processes.
  • Developed and maintained documentation, presentations, and digital content.
  • Supported special projects and contributed to organizational goals and initiatives.

Account Maintenance Coordinator

Allianz Australia Limited - Sydney
04.2011 - 11.2012
  • Provided administrative support to senior management, coordinated meetings, and managed account and policy issues.
  • Supported IT and data improvement projects, including training and process enhancements.
  • Played a key role in implementing customer management systems and supporting staff training.

Internal Business Development Manager

Allianz Australia Limited - Sydney
06.2007 - 04.2011
  • Managed client account portfolios, provided technical support, and negotiated product sales.
  • Delivered training to new team members and participated in process improvement initiatives.
  • Ensured compliance with regulatory standards and contributed to business development strategies.

Education

Advanced Life Support
Central Coast Local Health District
08-2024

Critical Care Transition To Professional Practice
Central Coast Local Health District
02-2024

Bachelor of Nursing
Western Sydney University
01.2021

People Management Skills Program
NSW Health
06-2020

Aboriginal Culture – Respecting The Difference
NSW Health
06-2017

Cervical Screening Comprehensive Skills Training
Family Planning NSW
07-2025

Venepuncture And Cannulation
Australian College Of Nursing
07-2025

Skills

  • Medication and IV administration
  • Patient assessments
  • Documentation and charting
  • Strong clinical judgment
  • Patient education and counselling
  • Patient and family advocacy
  • Compassion and empathy
  • Care planning
  • Vaccine administration
  • Chronic disease management

Timeline

Registered Nurse – General Practice & Urgent Care Centre

Providence Medical Umina
02.2025 - Current

Registered Nurse – Intensive Care Unit

NSW Health – Gosford & Wyong
02.2023 - 02.2025

Registered Nurse – Surgical – Urology/ENT (K4)

NSW Health - Gosford
08.2022 - 02.2023

Registered Nurse – Oncology/Haematology (K8)

NSW Health -Gosford
02.2022 - 08.2022

Acting Clinical Administrative Services Manager (Secondment)

NSW Health - Gosford
01.2021 - 03.2021

Patient Services Supervisor

NSW Health - Gosford
08.2019 - 02.2022

Project Management | Training Officer

NSW Health – Gosford & Wyong
02.2019 - 08.2019

Admissions Department

NSW Health - Gosford
06.2018 - 02.2019

Patient Liaison Officer

Royal North Shore Hospital - St Leonards
07.2017 - 06.2018

Patient Services & Admissions – Emergency Department

Royal North Shore Hospital - St Leonards
11.2015 - 07.2017

Executive Assistant to the CEO

White Ribbon Australia - North Sydney
11.2012 - 11.2015

Account Maintenance Coordinator

Allianz Australia Limited - Sydney
04.2011 - 11.2012

Internal Business Development Manager

Allianz Australia Limited - Sydney
06.2007 - 04.2011

Advanced Life Support

Critical Care Transition To Professional Practice

Bachelor of Nursing

People Management Skills Program

Aboriginal Culture – Respecting The Difference

Cervical Screening Comprehensive Skills Training

Venepuncture And Cannulation

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Katrina Hibberd