Katrina Hill
Moranbah,QLD
Summary
Accomplished Store Manager with a proven track record at RSEA Safety, enhancing operational efficiency and customer satisfaction. Skilled in retail inventory management and team leadership, I have successfully increased profitability through strategic planning and excellent personnel development. My approach combines strong problem-solving abilities with effective financial operations management, consistently achieving and surpassing sales targets.
Overview
11
11
years of professional experience
Work History
Store Manager
RSEA Safety
Moranbah, QLD
10.2023 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Updated and maintained store signage and displays.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Ensured compliance with safety regulations and company policies.
- Resolved customer complaints in a timely manner.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Delegated work to staff, setting priorities and goals.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Prepared monthly reports on sales figures, expenses, profits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Assistant Store Manager
RSEA Safety
Moranbah, QLD
08.2022 - 10.2023
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Ensured compliance with all safety regulations throughout the store premises.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Formed and sustained strategic relationships with clients.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Trained new employees on store policies, procedures and customer service standards.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Console Operator/Kitchen Hand
Caltex
Moranbah, Qld
06.2021 - 01.2023
- Monitored console for alarms and system performance issues.
- Provided training and guidance to new operators on how to use the console.
- Reported incidents and accidents to medical and law enforcement and documented shift activities.
- Created daily reports detailing any operations performed on the console.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Monitored food temperature during storage and preparation to adhere to food safety standards.
- Cleaned and sanitized utensils, dishes or silverware.
- Assisted in the preparation of meal ingredients, including measuring, weighing, and mixing.
- Partnered with chef to cook food and comply with food preservation guidelines.
- Monitored inventory to keep adequate stock of food items and supplies.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Trained new kitchen hands in basic tasks, safety protocols, and kitchen standards.
- Followed recipes and customer requests to prepare meals.
- Followed health and safety guidelines to prevent accidents and ensure a safe working environment.
2IC Manager
Silver Grill
Gladstone, Qld
03.2019 - 06.2021
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Created detailed documentation of all procedures related to job duties.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Store Manager
Waacks Bakery
Stawell, Vic
07.2014 - 01.2019
- Ensured compliance with safety regulations and company policies.
- Assessed operational efficiency of the store's departments.
- Resolved customer complaints in a timely manner.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Established customer service standards and monitored staff compliance.
- Implemented successful business strategies to increase revenue and target new markets.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed orders to restock shelves.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Education
Certificate IV in Hospitality - Food And Management
TAFE Queensland
QLD06-2020
Certificate II & III Business Studies - Business Education
TAFE Queensland
QLD12-2010
High School Diploma -
Biloela State High School
Biloela, QLD12-1998
Skills
- Hourly shift management
- Personnel development
- Operational budgeting
- Store operations oversight
- Retail inventory management
- Financial operations management
- Maximizing profitability
- Team leadership and coaching
Timeline
Store Manager
RSEA Safety
10.2023 - Current
Assistant Store Manager
RSEA Safety
08.2022 - 10.2023
Console Operator/Kitchen Hand
Caltex
06.2021 - 01.2023
2IC Manager
Silver Grill
03.2019 - 06.2021
Store Manager
Waacks Bakery
07.2014 - 01.2019
Certificate IV in Hospitality - Food And Management
TAFE Queensland
Certificate II & III Business Studies - Business Education
TAFE Queensland
High School Diploma -
Biloela State High School
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