Summary
Overview
Work History
Education
Skills
Active Lifestyle
References
Timeline
Generic

Katrina Kingsada

Adelaide,SA

Summary

Proven Case Manager with a track record of delivering positive outcomes for clients at Kids First Australia. Skilled in multidisciplinary team collaboration and client advocacy, demonstrating exceptional problem-solving abilities and empathy. Enhanced student well-being and achieved significant improvements in school climate, showcasing a dependable and results-driven approach. Enthusiastic, outgoing and confident Social Service Worker, passionate about supporting individuals to fulfil an enriching life.

Overview

6
6
years of professional experience

Work History

Case Manager

Kids First Australia
12.2023 - Current
  • Department for Education - Flexible Learning Options (FLO) Initiative - Assertive Outreach Program
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Created a safe space for students experiencing crises by providing immediate support and appropriate referrals.
  • Implemented evidence-based programs aimed at improving school climate and promoting positive behaviour among students.
  • Maintained compliance with standards relating to child protection, client confidentiality, risk assessment and reporting.
  • Enhanced student well-being by providing individual and group counselling sessions addressing various social, emotional, and behavioural issues.

Case Manager

Whitelion Youth
05.2022 - 12.2023
  • Department for Education - Flexible Learning Options (FLO) Initiative - Assertive Outreach Program
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Connected families with community resources, increasing access to essential services such as healthcare, housing assistance, and educational opportunities.
  • Developed strong partnerships with local schools and childcare providers to ease transitions between programs and promote continuity of care.

Senior Team Member

Lovisa
02.2019 - 02.2023
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Floating around Adelaide, wider area - Managing Stores to Operations Standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and service delivery.

Education

Bachelors of Social Sciences (Human Services)

University of South Australia
Adelaide, SA
04.2023

Skills

  • Problem-Solving
  • Case Management and Documentation
  • Attention to Detail
  • Self-awareness
  • Multidisciplinary team collaboration
  • Organization and Multitasking
  • Client Advocacy
  • Positive Attitude
  • Social Services
  • Attention to Detail and Precision
  • Empathy and Compassion
  • Dependable and Responsible

Active Lifestyle

Proactive in keeping physically fit, for Mental Health and overall Wellbeing. 

References

Elise Ling 

Former - Lovisa Regional Manager 

0415 305 807 


Helena Klassmann 

Lovisa State Manager 

0481 600 550 


Mia McEntee 

Practice Support Coordinator (Supervisior at Kids First Australia) 

0415 148 422 

Timeline

Case Manager

Kids First Australia
12.2023 - Current

Case Manager

Whitelion Youth
05.2022 - 12.2023

Senior Team Member

Lovisa
02.2019 - 02.2023

Bachelors of Social Sciences (Human Services)

University of South Australia

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Katrina Kingsada