Katrina Lau
Southport
Summary
A graduate of Macau University of Tourism with a Bachelor's degree in Hotel Management, I have gained hands-on experience in hospitality, F&B operations, and HR functions. At Wynn Macau, I acquired valuable HR experience, particularly in employee relations. Currently, I work in the F&B industry in Australia. My skill set includes customer service, team collaboration, and employee engagement. I am passionate about delivering service excellence and providing superior internal customer service. With a personable and professional demeanor, I have the ability to quickly and effectively build rapport. My commitment is to support HR operations, improve employee experiences, and drive organizational success within the hospitality industry.
Overview
4
4
years of professional experience
Work History
General Staff Member
Mandy's Bubble Tea
10.2023 - Current
- Greeted customers, took orders, and provided a friendly service experience.
- Prepared all menu items with consistency and quality.
- Handled cashier duties and ensured accurate order packing.
- Answered customer phone calls and assisted with inquiries.
- Managed inventory and restocked supplies as needed.
- Trained new team members to maintain service and quality standards.
- Collected customer feedback to improve service quality.
Intern, Employee Relations - Human Resources
Wynn Resorts Macau
07.2021 - 12.2021
- Managed employee records and confidential data with accuracy.
- Assisted HR with administrative tasks, documentation, and data entry.
- Organized volunteer activities and supported employee engagement.
- Assisted in coordinating training courses for employees.
- Scheduled and recorded exit interviews in Outlook calendar.
- Cooperated with other departments to organize company activities.
- Handled internal communications and maintained digital records.
Education
Bachelor of Hotel Management -
Macao University of Tourism
06-2023
Skills
- Data Management & Reporting
- Communication Skills
- Organization & Time Management
- Problem-Solving & Conflict Resolution
- Attention to Detail
- Confidentiality & Integrity
- Teamwork & Collaboration
- Adaptability & Flexibility
Languages
Cantonese
Mandarin
English
Timeline
General Staff Member
Mandy's Bubble Tea
10.2023 - Current
Intern, Employee Relations - Human Resources
Wynn Resorts Macau
07.2021 - 12.2021
Bachelor of Hotel Management -
Macao University of Tourism
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