Katrina Lau
Croydon,VIC
Summary
Compassionate and detail-oriented healthcare professional with experience at Epworth Box Hill, skilled in patient transport and effective communication. Proven ability to enhance patient care through empathy and support, while maintaining high standards of cleanliness and safety. Committed to fostering a positive environment for diverse individuals in fast-paced settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Hospital Volunteer
Donvale Rehabilitation Hospital
04.2025 - Current
- My main responsibilities include:
- Providing social interaction and engagement in conversation and activities with patients.
- Providing positive reinforcement and support to patients to encourage their recovery journey.
- Demonstrating compassion and empathy to all patients.
- Effective communication with patients, families and co-workers
- Ability to work well with people from all cultures and backgrounds.
- Working cooperatively in a team environment.
- Adhering to all Workplace Health and Safety policies and procedures.
Carer
Family Member
01.2020 - Current
- My main responsibilities include:
- Providing quality care to my family member
- Providing empathy and emotional support when needed
- Assisting with personal care including toileting, showering and dressing
- Transporting to appointments
- Assisting with shopping, paying bills
- Cleaning duties
Student Health Services Assistant
Epworth Box Hill
Box Hill
06.2025 - 07.2025
- As part of my course, I completed one week of student placement at Epworth Box Hill. This has given me the opportunity to learn and develop a wide range of skills.
- My key responsibilities included:
- Working in a variety of different hospital wards and departments.
- Responsible for the cleaning and sterilizing of beds on wards and in recovery.
- Safely transport patients from one department to the other.
- Experience working in theater, rehabilitation, trauma accident center, wards, and radiology.
- Attending to patients' needs.
- Effective communication with hospital staff and patients.
- Collaborated with other healthcare professionals to ensure quality care for all patients.
Personal Carer
Bupa
03.2023 - 06.2023
- Provided personal care and support to clients with a range of physical and mental health needs.
- Assisted individuals with daily activities such as showering, dressing, grooming, and toileting.
- Improved patient outlook and daily living through compassionate care.
- Assistant feeding for cognitively impaired clients in maintaining the safety of their welfare.
Quality Assurance in Food Manufacturing
Coco Processor Pty Ltd, Sensient Technologies Australia, Paradise Gourmet Foods, Prydes Confectionary Solutions Pty Ltd, The Wrigley Confectionary Company Pty Ltd (a subsidiary of Mars Inc)
01.2012 - 01.2020
- My main responsibilities included:
- Creating and implementing forms and procedures for FMS (Food Management System) for FSSC22000 with HACCP principles and identified CCP’s and OPRP’s (Operational Support Programs) for Food Safety and Quality parameters
- Inspecting Raw Material of incoming delivery, quarantine stock and positive release from SAP (ERP) and raise non-conformance with Wrigley Raw Material Suppliers
- Developing and implementing the cleaning program of process lines and microbiological to validate the effectiveness of the cleaning program and environment surrounding
- Ensure Good Manufacturing Practice (GMP) are at a high standard of foreign body control and workplace hazard are minimal
- Reducing consumer complaints by monitoring key QA KPI data for reduction of complaint down to zero per month from 5 per month
- Overseeing the Raw Material and Packaging Supplier NCR issues raised and close-out in a timely manner, resolving the issues from reoccurrence
- Overseeing the Microbiological testing program of product testing, environmental and chemical testing to laboratory
- Overseeing external calibration program – metal detector, thermometers, magnets and weighing scales, moisture meter and Refractive Index machine
Education
Certificate III - Health Service Assistance
Box Hill Institute
07-2025
Diploma - Laboratory (Biotech/Micro)
Box Hill Institute
12-2003
Bachelor of Applied Science - Food Science and Technology
RMIT University
01-1999
Skills
- Excellent understanding of medical terminology
- Ability to safely assist with the movement of patients
- Always maintain and deliver a high standard of service
- Proficient at preparing and maintaining hospital beds
- Ability to safely transport individuals to various hospital locations
- Capable of working with a diverse cohort of people from various backgrounds
- Able to provide non-client contact support in an acute care environment
- Proficient at undertaking cleaning tasks in a clinical setting including strong knowledge on microbiology
- Capable of handling medical gases safely
- Basic food handling with HACCP principles with a strong background in food manufacturing
- Ability to comply with infection prevention and control policies and procedures
- Strong written and verbal communication skills
- Excellent time management skills
- High attention to detail
- Ability to build rapport with people quickly
- Adaptable to changing environments
- Ability to work well in fast-paced workplaces
- Analytical skills
- Quality assurance
- Problem solving
- Time management
- Strong interpersonal skills
- Positive attitude
- Friendly and outgoing
- Communication and interpersonal skills
- Administrative skills
- Professional communication
- Data entry proficiency
- Helpful and Service-oriented
- Personal companionship
- Emotional support
- Compassionate attitude
- Cleaning and sanitizing
- Organizational skills
- Service oriented
- Active listening
- Feeding assistance
- Patient bathing
- Written communication
- Biohazard disposal
- Problem-solving abilities
- Bed preparation
Certification
- Police Check – Current
- Working with Children Check – Current
- Fully Vaccinated
- Drivers License and access to a reliable vehicle
References
Referees to be made available on request
Volunteer Experience
Donvale Rehabilitation Hospital, Hospital Volunteer, 2025, Current, My main responsibilities include:, Providing social interaction and engagement in conversation and activities with patients, Providing positive reinforcement and support to patients to encourage their recovery journey, Demonstrating compassion and empathy to all patients, Effective communication with patients, families and co-workers, Ability to work well with people from all cultures and backgrounds, Working co-operatively in a team environment, Adhering to all Workplace Health and Safety policies and procedures
Timeline
Student Health Services Assistant
Epworth Box Hill
06.2025 - 07.2025
Hospital Volunteer
Donvale Rehabilitation Hospital
04.2025 - Current
Personal Carer
Bupa
03.2023 - 06.2023
Carer
Family Member
01.2020 - Current
Quality Assurance in Food Manufacturing
Coco Processor Pty Ltd, Sensient Technologies Australia, Paradise Gourmet Foods, Prydes Confectionary Solutions Pty Ltd, The Wrigley Confectionary Company Pty Ltd (a subsidiary of Mars Inc)
01.2012 - 01.2020
Certificate III - Health Service Assistance
Box Hill Institute
Diploma - Laboratory (Biotech/Micro)
Box Hill Institute
Bachelor of Applied Science - Food Science and Technology
RMIT University
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