Katrina Lee
Kiama,NSW
Summary
I am a dedicated, professional receptionist with over 10 years experience. I have strong customer service skills, with an eye for detail always ensuring a welcoming environment for all visitors.
Overview
10
10
years of professional experience
Work History
Receptionist/Program Support
Barnardos Australia
Warrawong
08.2015 - Current
- Greeted visitors warmly and directed them to appropriate staff members.
- Managed incoming calls and routed them to relevant departments efficiently.
- Scheduled appointments and maintained the reception area's organisation.
- Assisted in maintaining office supplies inventory and placing orders as needed.
- Filed documents accurately and maintained confidential information securely.
- Provided administrative support to team members, enhancing overall office workflow.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a clean, welcoming reception area at all times.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Responded to inquiries from internal staff members regarding office operations.
- Verified visitors' identification cards before allowing access to the building.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Organised travel arrangements for staff members including flights, hotels, car rentals.
- Utilised office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Performed clerical duties such as filing, photocopying, and general office duties as required.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Assisted with onboarding of new employees by providing orientation information and support.
- Maintained security by following procedures, monitoring log books, and issuing visitor badges.
- Monitored reception area to provide consistently safe, hazard-free environment for visitors.
Skills
- Office management
- Appointment scheduling
- Customer service
- Data entry
- Telephone handling
- Communication skills
- Maintaining confidentiality
- Inventory management
- Time management
- Attention to detail
- Security awareness
- Event coordination
- Multitasking and prioritisation
- Reception desk management
- Positive and professional
- Calm demeanor
- Meeting preparation
- Administrative support
- Professional and polished presentation
- Meticulous and organized
- Verbal and written communication
- Phone etiquette
- Basic accounting
Timeline
Receptionist/Program Support
Barnardos Australia
08.2015 - Current