Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Katrina Leo

Erskineville,NSW

Summary

Highly motivated and detail-oriented Senior Program Manager with 10+ years of experience working across marketing, health, data and tech industries. Currently leading the Research Services delivery team within Qualtrics. Proven success in building and motivating program teams to meet project goals. Demonstrated leadership in systems implementation, program execution and process improvement engagements. Worked with a multitude of enterprise clients to improve their brand through data driven and strategic insights. Eager to learn in all types of situations, leveraging stellar communication skills and creative thinking to solve challenges to deliver successful programs.


Australian Citizen - ability to work in Australia without sponsorship

Overview

8
8
years of professional experience

Work History

Senior Program Manager - Team Lead

Qualtrics
06.2022 - Current
  • Achievements: Team with highest Client Satisfaction score globally (4.8 CSAT), and recognised leader with EE score of 96%, and ME score of 97% Quarter on Quarter
  • Led cross-functional team of Solutions Specialist and Project Managers in the Research Services team, ensuring revenue targets of 3M USD/Quarter are met (~15 direct reports)
  • Oversee research, programming and analytics vendors to support project delivery while maintaining quality and SLAs
  • Established and streamlined operational processes + workflow to optimise team performance and resources
  • Coached + mentored team to accomplish set goals and benchmarks, and provided feedback to improve skills
  • Delivery of own project workload for large to enterprise clients, while ensuring on time and on budget delivery
  • Worked with development teams, stakeholders and management to implement systematic improvements
  • Leveraged data and analytics to make informed decisions to drive business and process improvements

Senior Project Manager - Team Lead

Qualtrics
03.2020 - 06.2022
  • Delivery of full project workload for large to enterprise clients, delivering on time and within budget, reaching individual target goal of 600K/quarter
  • Build and maintain relationships with global clients such as Spotify, Michael Hill, Mecca and Rockit Apples by communicating project plans and progress to key stakeholders
  • Led a team of 9 Project Managers, coordinating across the team to ensure timely delivery and compliance of project requirements (while maintaining full IC load)
  • Foster a culture of continuous improvements by establishing project risks and retrospectives cycles
  • Implemented change management processes to keep projects on track
  • Monitored contracts and service level agreements to identify potential risks and apply mitigation actions to ensure successful project delivery

Snr. Project Manager

Orchard [Enero Group]
09.2019 - 03.2020
  • Promoted to Senior Project Manager after demonstrating ability to take on complex projects; combining project management, strategy and teamwork
  • Developed and initiated projects, managed costs, and monitored performance
  • Planned, designed, and scheduled phases for large projects to ensure successful delivery
  • Led and collaborated with a growing team of Project Managers, Designers and Developers to deliver websites, games and apps for global clients (3-person team to 9-person team in 2 years)
  • Actively communicated goals and context to motivate project teams to own and deliver exceptional work to ensure top-notch client experience
  • Brainstormed workarounds and solutions with team members to overcome unforeseen challenges.

Project Manager

Orchard [Enero Group]
10.2017 - 09.2019
  • Grew the Zoetis US account from the smallest healthcare client to the biggest healthcare account within the agency in the span of 2.5 years
  • Increased revenue by 120% by continuous demonstration of high-quality delivery of projects, spanning complex websites, apps, e-detailers and marketing campaigns
  • Ensured on time and on-budget delivery through accurate scoping and detailed management of timelines and cross-functional teams of developers and designers
  • Managed and nurtured key relationships across international time zones; with internal teams (SYD-NYC), external partners and clients (US based), through effective communication
  • Created keyword analysis reports for clients through SEM Rush and Google Analytics to streamline client keywords and content.

Digital Producer

MRM//McCann
02.2016 - 10.2017
  • Managed 60+ Digital Out of Home (DOOH) and web banner campaigns for MasterCard x Australian Open within a 2-week deadline
  • Project managed a custom web + app game for Purina's new pet food range
  • Created and managed DOOH and digital display campaigns under tight deadlines and within budget for Sprite, Glaceau Smartwater, and Cascade in the Coca-cola portfolio
  • Supported the Managing Director in the digital strategy for the Greater Sydney Commission and NSW Data Analytics Centre to create a website with seamless UX experience.

Education

Master of Business Administration -

University of Sydney
Sydney, NSW
07.2026

Master of Digital Communication and Culture -

University of Sydney
Sydney, NSW
07.2016

Bachelor of Arts in Communications - undefined

Brigham Young University
Provo, Utah
12.2013

Skills

  • Project Planning scope management
  • PM tools: Microsoft Project, Smartsheet, JIRA, Trello
  • Technical PM: websites, games, custom implementations
  • Data analytics insights: Qualtrics tool research experience
  • Risk Management
  • Resource Management
  • Leadership and Operations Management
  • Systems process development
  • Strategic Planning and Communication
  • Customer Relationship Management (CRM)
  • Vendor Management
  • Detail-oriented, Adaptable, Collaborative

Accomplishments

Values Winner Qualtrics / 2021, 2022
Winner of the Qualtrics' 2021 awards for being all-in, transparent and one- team


B&T 30 under 30 Awards / 2017, 2020
Top finalist in the Project Management category


Timeline

Senior Program Manager - Team Lead

Qualtrics
06.2022 - Current

Senior Project Manager - Team Lead

Qualtrics
03.2020 - 06.2022

Snr. Project Manager

Orchard [Enero Group]
09.2019 - 03.2020

Project Manager

Orchard [Enero Group]
10.2017 - 09.2019

Digital Producer

MRM//McCann
02.2016 - 10.2017

Master of Business Administration -

University of Sydney

Master of Digital Communication and Culture -

University of Sydney

Bachelor of Arts in Communications - undefined

Brigham Young University

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Katrina Leo