Katrina Maloney
Maryborough,QLD
Summary
Dedicated professional known for strong staff management and security planning. Experienced in optimizing incident response operations and conducting thorough risk assessments to enhance safety standards and security measures.
Overview
9
9
years of professional experience
Work History
Security Supervisor
Spotless Facility Services
05.2017 - Current
- Supervised security personnel to ensure compliance with safety protocols and operational procedures.
- Coordinated incident response initiatives, enhancing overall team efficiency during emergencies.
- Conducted regular training sessions, improving team knowledge of security practices and equipment usage.
- Developed and implemented security plans to mitigate risks in high-traffic areas effectively.
- Monitored surveillance systems, ensuring prompt identification and response to potential threats.
- Collaborated with law enforcement agencies to enhance community safety and security measures.
- Evaluated security operations, identifying areas for improvement and implementing strategic solutions.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Developed and implemented strategies to prevent and respond to security incidents.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Collaborated with management to develop security policies and procedures.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
- Conducted regular audits of security infrastructure, identifying areas for improvement and recommending necessary upgrades.
- Developed and enforced emergency response plans, preparing team for various security scenarios.
- Optimized allocation of security resources during peak times, ensuring comprehensive coverage and rapid incident response.
- Coordinated security operations during high-profile events, ensuring safe environment for attendees and participants.
Cleaning Supervisor
Spotless Facility Services
05.2017 - Current
- Supervised daily cleaning operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on effective cleaning techniques and equipment use.
- Implemented operational improvements, enhancing efficiency in cleaning processes across multiple sites.
- Conducted regular inspections to maintain cleanliness and compliance with company policies.
- Collaborated with facility management to address maintenance needs and improve service delivery.
- Analyzed workflow patterns, identifying opportunities for process enhancements and resource optimization.
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
- Demonstrated commitment to continuous improvement by seeking feedback from clients and team members, applying lessons learned to future operations.
- Maintained detailed records of completed tasks to track progress towards established goals and ensure compliance with client expectations.
- Assisted in hiring process by interviewing potential candidates and selecting top performers.
- Cultivated strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business.
Education
No Degree - Community Work
Diploma Community Work
Tasmaina12-2004
Skills
- Team leadership
- CCTV monitoring
- Staff management
- Security personnel training
- Safety and security procedures
- Patrol operations
- Daily incident reporting
- Staffing and scheduling
- Emergency response
- Safety and security regulations
- Skilled in conflict resolution
- Personnel supervision
- Report analysis
- Access control
- Risk analysis
- Incident investigation
- Policy enforcement
- Security planning
- Physical security
- Relationship building and management
- Staff hiring
Timeline
Security Supervisor
Spotless Facility Services
05.2017 - Current
Cleaning Supervisor
Spotless Facility Services
05.2017 - Current
No Degree - Community Work
Diploma Community Work