Katrina-Mary Kostalas
Alice Springs,NT
Summary
Dedicated and committed professional with 7+ years of experience, consistently demonstrating loyalty and a strong work ethic. Thrives on challenges and embraces opportunities to learn and grow. Proven track record of long-term employment, showcasing reliability and dedication to achieving organizational goals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Thrifty Car Rental
- Greeting customers at airport, entering customer details for car rentals
- Checking in returned cars
Manager/customer Service
BP Warnertown SA
01.2008 - 12.2014
- Opening/closing of service station
- Daily monetary reconciliation
- Daily fuel level check (dips) customer service, food prep, general cleaning when required.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Weigh Bridge Operator/Administration Officer
Adbri Quarries
12.2023 - Current
- Promoted a safe work environment by adhering to OSHA regulations and company safety standards during all tasks performed.
- Enhanced bridge safety by conducting regular inspections and maintenance activities.
- Achieved timely execution of scheduled openings, collaborating with vessel operators for seamless navigation.
- Assisted in staff training programs, sharing knowledge on best practices within bridge operations for new hires.
- Recorded names, types and destinations of various vessels passing through bridge openings for permanent records.
Customer Service and Administration Officer
ABC Transport
02.2015 - 08.2016
- Data entry(comnotes) pay roll entry, freight search within depots SA /NT
- Point of contact with customers
- Quote entry
- Receiving payment EFT & credit card.Office/depot stock ordering.
Education
Certificate IV in Women's Education -
TAFE SA Douglas Mawson Institute of TAFE
Completion of yr 12 -
Ceduna Area School
Skills
- Professional telephone demeanor
- Customer Relations
- Data Entry
- Microsoft Office Suite
- Administrative Support
Educationcompletion
- Public speaking, Finished
- Computer skills, Finished
- Conflict resolution, Finished
- Data entry, Finished
- Up to yr 11, Ceduna Area School, Finished
Roles And Responsibilities
- Greeting customers at airport, entering customer details for car rentals
- Checking in returned cars
- Manager/Customer service at BP Warnertown SA
- Opening/closing of service station
- Daily monetary reconciliation
- Daily fuel level check (dips)
- Customer service, food prep, general cleaning when required
Personal Information
Title: Customer Service Representative
Timeline
Weigh Bridge Operator/Administration Officer
Adbri Quarries
12.2023 - Current
Customer Service and Administration Officer
ABC Transport
02.2015 - 08.2016
Manager/customer Service
BP Warnertown SA
01.2008 - 12.2014
Customer Service Representative
Thrifty Car Rental
Certificate IV in Women's Education -
TAFE SA Douglas Mawson Institute of TAFE
Completion of yr 12 -
Ceduna Area School
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