Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrina Matusiak

Symonston,ACT

Summary

Proven Aged Care Worker with a track record of enhancing client independence at Bloomfields Support Solutions by implementing personalized support plans. Skilled in healthcare coordination and demonstrating exceptional relationship-building abilities. Achieved measurable improvements in client functioning, showcasing dependability and a results-driven approach.

Overview

14
14
years of professional experience

Work History

Aged Care Worker

Self Employed Services
02.2024 - Current
  • Assisted residents with daily living tasks, promoting independence and dignity.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Food Delivery Driver

DoorDash
06.2022 - 11.2023
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Navigated efficiently through various routes for timely food deliveries.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Communicated proactively with management about potential issues or delays in delivery times.
  • Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
  • Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
  • Increased repeat business by providing friendly and professional service to customers.
  • Handled cash transactions accurately, maintaining financial integrity during each shift.
  • Operated delivery vehicles safely and efficiently.

Private House Keeper

Madeline Campbell
05.2010 - Current
  • Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
  • Implemented customized cleaning schedules tailored to individual client preferences and needs.
  • Managed household tasks efficiently, ensuring timely completion and high-quality results.
  • Improved overall cleanliness of homes with meticulous attention to detail during deep-cleaning tasks.
  • Maintained confidentiality at all times, upholding privacy standards essential in private housekeeping roles.
  • Enhanced client satisfaction by maintaining a clean and organized living environment.
  • Swept, mopped and polished floors to remove dirt and grime and restore floor's protective layer.
  • Polished and dusted furniture, antiques and high-priced valuables to preserve pieces.
  • Managed household inventories, ensuring adequate supplies were always available when needed.
  • Coordinated maintenance services as needed, liaising with vendors to schedule appointments promptly and efficiently.
  • Assisted elderly clients with personal care tasks such as bathing, grooming, dressing, feeding which improved their comfort levels significantly.
  • Provided additional support during special events or occasions, ensuring smooth execution of all planned activities and details.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Operated electronic backpack vacuums and floor sweepers.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Participated in team meetings and staff training sessions.

Disability Support Worker

Bloomfields Support Solutions
12.2019 - 05.2022
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Implemented behavior management techniques when required for the safety of both clients and staff members involved.
  • Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Kept accurate records for client files and handled related paperwork.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
  • Adhered to company requirements for patient interactions and care standards.
  • Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.

Education

Year 11 -

Narrabundah College
Kingston, ACT

Skills

  • Toileting support
  • Personal Hygiene Assistance
  • Dementia Care
  • Feeding Assistance
  • Mobility Assistance
  • Transfer Techniques
  • Palliative Care
  • Bathing Assistance
  • Pressure area care
  • Oral hygiene maintenance
  • Healthcare coordination
  • Activity Planning
  • Physical therapy support
  • Continence Care
  • Nutrition management
  • Restraint Reduction
  • Respectful and Compassionate
  • Time Management
  • Elderly Care
  • Multitasking and Organization
  • Incident Reporting
  • Dependable and Responsible
  • First aid and safety
  • Patient Companionship
  • Verbal and written communication skills
  • Daily living assistance
  • Behavioral Management
  • COVID-19 Safety Policies
  • Patient Care
  • Basic Housekeeping
  • Problem-Solving
  • Documentation
  • Relationship Building

Timeline

Aged Care Worker

Self Employed Services
02.2024 - Current

Food Delivery Driver

DoorDash
06.2022 - 11.2023

Disability Support Worker

Bloomfields Support Solutions
12.2019 - 05.2022

Private House Keeper

Madeline Campbell
05.2010 - Current

Year 11 -

Narrabundah College

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Katrina Matusiak