Summary
Overview
Work History
Education
Skills
Personal Experience
References
Volunteer Experience
Certification
Timeline
Generic

Katrina Michalak

Clare,SA

Summary

Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with Number years of experience building community and developing social skills through incremental therapeutic techniques.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Support Worker

Clare Valley Enterprises
10.2023 - Current
  • Working 3 days week in group community options, with 8-10 participants per day
  • Supporting them on outings, cooking, and group activities catering to the theme of the program, catering to many different abilities
  • Composing group activity programs, documenting, incidents, daily notes and helping with monthly audits
  • Reporting to support Independent Living Coordinator for home and community
  • Giving updates and recommendations for support plan changes and updates
  • Supporting participants to make informed decisions with their care plans showing empathy and understanding
  • Working 2 days a week 1.1 and in home support
  • Help clients with household chores such as cleaning, cooking, washing and pet care
  • Support clients in the community with shopping, doctors appointments and other social outings
  • Develop working relationships with clients to determine their needs
  • Assist with client personal hygiene
  • Write sufficient reports about client’s needs and support
  • Create schedules to help regulate client health and satisfaction.

Lifestyle Coordinator Divisional Therapist

SA Health Kara House Aged Care
06.2022 - 10.2023
  • Implement and manage a structured weekly timetable 1.1 and group sessions for 16 high care aged and NDIS patients
  • Supported cooking classes/healthy living groups, arts crafts, exercise groups and therapeutic activities
  • Maintained audits and risk assessments, monitored and reviewed participation, collaborated with NUM and DOM on monthly budget and feedback
  • Liaised with external third-party activity program provider and booking their services for NDIS patients
  • Develop, organize and implement group and 1.1 activities to meet the social, emotional, physical and therapeutic needs of clients
  • Work as an active team member communicating client progress and/or regression with DOM, NUM, team leaders, physiotherapist and speech pathologist
  • Carry a case load of 16 clients, responsible for documentation of each individual, including care plans and assessments
  • Feedback from clients and their families is that I bring a positive, lively, refreshing and happy feel to the care home
  • The programs that I have implemented have livened up the place and made them more motivated throughout their day
  • Great computer skills including but not limited to Microsoft office, leecare and procura medical programs and documentation
  • Assist clients with daily tasks including eating, moving, using the restrooms and hygiene
  • Provide safe transportation to and from activities including in house and out in the community
  • Communicating with families around care plan information, updates and resident communication i.e skype, facebook page.

Activities Coordinator

Helping Hand Carinya
06.2021 - 06.2022
  • Experience in managing staff and volunteers
  • High ability to work independently, use initiative and utilise good organisational skills
  • Ability to communicate with a range of people including older people, staff, volunteers, and visitors, particularly in relation to care of residents
  • Good written communication including routine documentation related to care notes, routine correspondence and the reading and interpretation of care information
  • Team leadership experience including workload management and the application of critical and reflective thinking skills in decision making and problem solving
  • Demonstrated commitment to continual professional and personal development
  • Excellent customer service, phone manner and computer skills
  • Create the leisure and lifestyle program monthly, incorporating new and favourite activities
  • Taking feedback from residents, families and staff
  • Coordinating activities staff and liaising with clinical staff to give the residents the best opportunities and quality of life
  • 6 monthly reviews and evaluations, with progress notes every 3 months on every client
  • Organising, coordinating and supervising group activities, individual 1.1 and social intervention depending on the client’s needs
  • Working closely with client’s families to build better relationships and a happy transition into care
  • Communicating with volunteers, different church denominations and pastoral carers to provide residents with their religious needs
  • Knowledge of current Covid-19 related health regulations directly related to residents.

Careworker

Helping Hand Carinya
04.2020 - 06.2021
  • Bathing and showering
  • Bed baths
  • Application of creams and lotions as required
  • Dressing
  • Getting ready for bed
  • Helping to prevent bedsores by moving positions in bed and stretching
  • Haircare and support applying makeup
  • Shaving support
  • Oral hygiene
  • Help to use a bedpan and assisting with visits to the toilet
  • Keeping intimate areas clean and changing continence pads
  • Clinical interventions such as changing a stoma or catheter bag
  • Care of the feet, especially important with diabetic patients
  • Feeding high care residents
  • Assisting with stimulating activities.

Swimming Teacher

Valleys life style centre
01.2017 - 04.2020
  • Teaching swimming to children from 6 month of age through to adult
  • Experience teaching children with a disability who are on the NDIS
  • Water awareness, stroke correction and water safety
  • Following WHS
  • Empowering parents to keep their children safe at home and other water environments
  • Helping with customer service and enrolments into swimming school
  • Making phone call to concerned parents and following up on their experiences in the centre.

Stay at Home Mum

03.2014 - 01.2017
  • I am a loving mother of 2 young boys aged 8 and 6
  • I was extremely lucky to be able to stay at home with them for the 4 years
  • For 3 years while staying at home with my boys I cleaned for a lovely disabled lady every Wednesday which I enjoyed.

Customer Service Manager

Goodlife Health Clubs
03.2012 - 03.2014
  • Responsible for all reception staff including rosters and payroll
  • Staff training
  • Training new staff on the daily duties to a sound level of competency
  • Holding and participating in workplace meetings
  • Dealing with varied range of customers
  • Disgruntled, satisfied and everything in-between
  • Membership renewals
  • Chasing overdue accounts
  • Problem solving
  • Data entry
  • Great computer skills in office suit and gym membership system
  • Excellent organization and time management skills
  • Excellent phone manner
  • Balancing tills of a morning and evening
  • Banking
  • Stocktake and stock ordering
  • On call during opening hours
  • Responsible for presentation of gym and premises
  • Adhere to the Occupational Health & Safety rules and regulations
  • Ability to work successfully in both a team environment and independently
  • Assisting sales team in marketing, sales calls and potential new customers
  • Customer service calls to receive feedback from clients.

Administration/ Customer Service

Barossa Rex
04.2011 - 03.2012
  • Open and close of centre
  • Signing and renewing membership
  • Greeting customers on arrival
  • Answering calls and directing calls to correct department
  • Data entry
  • Customer enquiries and follow ups
  • Till balancing and banking.

Live in boarding assistant

Loretto College
01.2011 - 04.2011
  • 60 young woman in boarding house
  • Getting them out of bed
  • Making sure they are fed, rooms clean and looking respectable before school
  • Supervise study sessions and help with homework
  • Organise social event.

Classroom Assistant (United Kingdom)

Hall School
01.2009 - 12.2010
  • 6 children with learning disabilities
  • Assisting with reading, writing, cooking, environmental studies, hydrotherapy and PE
  • Writing assessments and classroom planning
  • Some children needed assistant eating, drinking, walking and toileting.

Life Guard and Swimming Instructor

Mildura Waves
01.2007 - 12.2008
  • Supervision of swimmers and visitors
  • Enforcing rules
  • Ensuring all patrons safety
  • Teaching of swimming lessons of all ages.

Education

Skills

  • Daily living support
  • Housekeeping tasks
  • Health and safety awareness
  • Emotional Support
  • Confidentiality and Privacy
  • Behavioral support
  • Transportation Assistance
  • Life Skills Development

Personal Experience

  • Grew up on a citrus farm
  • Proficient with computers and technology

References

  • Stef Dawson, Carinya Aged Care, 0419 849 837, SDawson@helpinghand.org.au
  • Nicola Rattley, Goodlife Health Clubs, 0435699417, nicleff@hotmail.com

Volunteer Experience

  • Supporting the local farming community
  • Helping the elderly with shopping and cleaning
  • Participating in the local football/netball club

Certification

Currently obtaining Diploma of Community Services through RPL and study

Timeline

Support Worker

Clare Valley Enterprises
10.2023 - Current

Lifestyle Coordinator Divisional Therapist

SA Health Kara House Aged Care
06.2022 - 10.2023

Activities Coordinator

Helping Hand Carinya
06.2021 - 06.2022

Careworker

Helping Hand Carinya
04.2020 - 06.2021

Swimming Teacher

Valleys life style centre
01.2017 - 04.2020

Stay at Home Mum

03.2014 - 01.2017

Customer Service Manager

Goodlife Health Clubs
03.2012 - 03.2014

Administration/ Customer Service

Barossa Rex
04.2011 - 03.2012

Live in boarding assistant

Loretto College
01.2011 - 04.2011

Classroom Assistant (United Kingdom)

Hall School
01.2009 - 12.2010

Life Guard and Swimming Instructor

Mildura Waves
01.2007 - 12.2008

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