Katrina Nahow
Mackay
Summary
Highly motivated and proactive Manager with extensive experience in the Hospitality Industry. Exceptional communication and interpersonal skills with highly developed logical and resourceful, problem solving abilities that meet and exceed customer expectations and operational objectives. A versatile and ambitious professional who thrives in a challenging and fast paced work environment.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Store Manger
Ultra Tune
10.2024 - Current
- Oversaw daily operations to ensure efficient service and high customer satisfaction.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Streamlined workflow by implementing efficient maintenance schedules for vehicles.
- Collaborated with team members to improve repair turnaround time and service quality.
- Enhanced customer satisfaction through effective communication of repair statuses and recommendations.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Location Manager
HERTZ
01.2020 - 10.2024
- Oversaw daily operations to ensure optimal vehicle availability and service quality.
- Managed staff scheduling and performance evaluations to enhance team productivity.
- Implemented process improvements that streamlined vehicle maintenance and rental procedures.
- Collaborated with corporate teams to align local strategies with organizational objectives.
- Analyzed market trends to inform fleet management decisions and pricing strategies.
- Established partnerships with local businesses to expand customer reach and service offerings.
- Monitored compliance with safety regulations, ensuring adherence across all locations.
- Resolved location-related issues swiftly through effective problem-solving skills, minimizing delays in production schedules.
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Assisted in risk assessments for each location, ensuring compliance with health and safety regulations at all times.
- Increased team productivity by providing clear communication of expectations and deadlines to all involved parties.
Customer Vehicle Representative/ Location Supervisor
HERTZ
01.2019 - 01.2020
- Customer and sales service to external customers
- Greeting and engaging with customers
- Ferrying of vehicles
- Detail cleaning of vehicles to Hertz standards
- General admin duties
- Complete rental and return transactions efficiently and accurately.
Store Manager
MAS PIZZA KITCHEN
01.2016 - 01.2019
- General Admin duties
- Managing the day to day stock control, including ordering and liaising with suppliers
- Forecasting, budgeting, and cash management.
- Staff management including recruitment, interviewing, reference checking and hiring
- Training and mentoring staff
- Organising rosters
- Ensuring customer service standards are maintained at a high level
- OH&S management
Food & Beverage Attendant
CIVEO
01.2014 - 01.2016
- Company Overview: Coppabella Mining Camp
- General Admin Duties
- Maintaining crib room
- Cleaning of dining room
- Food Preparation
- Stock Control
- Operating Registers
- Coffee Shop
- Working in the bar
- General Cleaning
- Replenishment of Stock
- General Store
Restaurant General Manager
COLLINS FOOD GROUP PTY LTD (AUSTRALIA STORE)
01.2011 - 01.2014
- Successfully managed the overall operations of the following restaurant:
- General Admin Duties
- Managing the day to day stock control, including ordering and liaising with suppliers
- Forecasting, budgeting, and cash management.
- Staff management including recruitment, interviewing, reference checking and hiring
- Training and mentoring staff
- Organising rosters
- Ensuring customer service standards are maintained at a high level
- OH&S management
- Successfully opened the new Mackay restaurant on 1st December 2011, hiring 120 staff and ensuring the restaurant opened on time with staff trained to the Sizzler standard
Console Operater /Manager
REEFVINE PTY LTD (CALTEX)
01.2008 - 01.2011
- Company Overview: Caltex Starmart Bucasia/Malcomson St
- General Admin Duties
- Managing the day to day stock control, including ordering and liaising with suppliers
- Staff management including recruiting, interviewing, reference checking and hiring
- Organising rosters
- Operating registers
Assistant Manager
COLLINS FOOD GROUP PTY LTD (AUSTRALIA STORES)
01.2001 - 01.2007
- General Admin Duties
- Managing the day to day stock control, including ordering and liaising with suppliers
- Forecasting, budgeting, and cash management.
- Staff management including recruitment, interviewing, reference checking and hiring
- Training and mentoring staff
- Organising rosters
- Ensuring customer service standards are maintained at a high level
- OH&S management
Assistant Manager
PIZZA HAVEN
01.1994 - 01.2001
- General Admin Duties
- Managing the day to day stock control – ordering & receiving
- Food preparation
- Opening & closing of the store
- Staff management including recruitment, interviewing, reference checking and hiring
Education
High School Diploma -
Pioneer State High School
Mackay, QLD01-2009
Skills
- Proficient team leadership
- Committed, loyal and adaptable with a strong work ethic
- Strong time management and planning skills, with a focus on prioritising workloads to achieve goals and budgets
- Skilled in building rapport with diverse individuals
Certification
Current QLD Drivers Licence
Timeline
Store Manger
Ultra Tune
10.2024 - Current
Location Manager
HERTZ
01.2020 - 10.2024
Customer Vehicle Representative/ Location Supervisor
HERTZ
01.2019 - 01.2020
Store Manager
MAS PIZZA KITCHEN
01.2016 - 01.2019
Food & Beverage Attendant
CIVEO
01.2014 - 01.2016
Restaurant General Manager
COLLINS FOOD GROUP PTY LTD (AUSTRALIA STORE)
01.2011 - 01.2014
Console Operater /Manager
REEFVINE PTY LTD (CALTEX)
01.2008 - 01.2011
Assistant Manager
COLLINS FOOD GROUP PTY LTD (AUSTRALIA STORES)
01.2001 - 01.2007
Assistant Manager
PIZZA HAVEN
01.1994 - 01.2001
High School Diploma -
Pioneer State High School
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