Katrina O'Dea
Hillcrest,SA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
My Money House
Norwood, SA
08.2023 - Current
- Developed effective working relationships with team members across multiple departments.
- Performed outbound calling campaigns to promote new products or services.
- Responded to customer inquiries via phone, email and chat.
- Identified customer needs and recommended products accordingly.
- Provided accurate information regarding product features, pricing and availability.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Night Shift Filler
Foodland
Norwood, SA
11.2020 - 08.2023
- Assisted in unloading products and stocking shelves during night shifts.
- Verified that product codes matched inventory records.
- Stocked merchandise on shelves according to company guidelines and standards.
- Resolved customer complaints in a professional manner within designated timeframes.
Education
High School Diploma -
Marden Senior College
Adelaide, SA11-2019
Some College (No Degree) - Law
University of South Australia
Skills
- Appointment Scheduling
- Data Collection
- Call Management
- Data Entry
- Typing 60 WPM
- Team Development
Affiliations
- Fitness (gym & hiking)
- Beginner bass player
Certification
- Handling customer complaints
Timeline
Customer Service Representative
My Money House
08.2023 - Current
Night Shift Filler
Foodland
11.2020 - 08.2023
High School Diploma -
Marden Senior College
Some College (No Degree) - Law
University of South Australia
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