Katrina Pateman
Ballina,Australia
Summary
I am an experienced Disability Support Worker with a strong background in administration and client-facing roles, bringing a calm, organised and empathetic approach to supporting individuals from diverse and complex backgrounds. I am passionate about contributing to environments that promote recovery, wellbeing, and positive life outcomes, and approach my work with honesty, integrity, and respect. With strong communication skills, I build genuine, trusting relationships with clients and colleagues. Adaptable and resilient, I am committed to continuous personal and professional growth through reflective practice, working confidently both independently and as part of a team while remaining open to new challenges and opportunities.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Disability Support Worker (DSW)
ABN 57637467278
Gulmarrad, NSW
2021 - 04.2026
- • Providing in home and community support to people with disabilities
- • Assisting with daily living tasks, trust and positive relationships with clients and families
- • Supporting independence, routines and emotional wellbeing
- • Following care plans, safety procedures and reporting requirements
- MOTEL RECEPTIONIST/ALL ROUNDER 2020 to 2024
- The Carmel , Yamba, NSW
- • Guest check-in and check-out,
- • Handle Bookings, reception and phone enquiries
- • Stock ordering, cleaning and room preparation
- • Handling guest feedback and problem-solving
- • Relief manager duties and stayover coordination
Motel Receptionist/all Rounder
The Carmel
Yamba, NSW
2020 - 2024
- Guest check-in and check-out,
- Handle Bookings, reception and phone enquiries
- Stock ordering, cleaning and room preparation
- Handling guest feedback and problem-solving
• Relief manager duties and stayover coordination
Education
First Aid + CPR
International Paramedic College
Certificate 4 Community Services
TAFE Grafton, NSW2019
Mental Health First Aid
NESA Building Strong Minds
Grafton, NSW2019
Skills
- Strong empathy and patience when working with vulnerable individuals
- Excellent communication and active listening skills
- Highly organised with strong time management and reliability
- Ability to maintain professional boundaries and confidentiality
- Calm and effective under pressure
- Conflict resolution and problem-solving skills
- Ability to work independently and within a team
Certification
- INDIGENOUS MENTAL HEALTH FIRST AID NESA Building Strong Minds | GRAFTON NSW | 2019
- FIRST AID CERTIFICATE Allens Training NCCC | YAMBA NSW | EXP 2021-06-04
- CERT IV COMMUNITY SERVICES TAFE | GRAFTON NSW | 2019
- EDUCATION SUPPORT (SPECIAL) Adult Community Education (ACE) | MACLEAN NSW | 2009
- CERT III HOSPITALITY OPERATIONS TAFE | GRAFTON NSW | 2001
- CERT III OFFICE ADMINISTRATION TAFE | MACLEAN NSW | 1999
Timeline
Disability Support Worker (DSW)
ABN 57637467278
2021 - 04.2026
Motel Receptionist/all Rounder
The Carmel
2020 - 2024
First Aid + CPR
International Paramedic College
Certificate 4 Community Services
Mental Health First Aid
NESA Building Strong Minds