Katrina Pedler
Marsden,Qld
Summary
Kitchen design / Specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with 10-years career in Building, Warehousing, Sales, Customer Service Industry. Known for excellent attention to detail and great work ethic. Conscientious, hardworking. Seeks opportunities to improve processes and workflows for Team Benefits. Excels at fast-paced environments. Tackles challenges, with a positive attitude. Motivated individual, willingness to take on challenging roles. Tech savvy and quick learning. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations.
Overview
29
29
years of professional experience
Work History
Specialist
Bunnings Warehouse
Oxenford, Qld
04.2012 - Current
- Coordinated with other departments to ensure efficient workflow processes.
- Exercised versatility in fast-paced, agile work environments.
- Coordinated and managed various programs or projects to achieve established objectives..
- Managed and resolved incidents according to service agreements.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Collaborated with clients to identify design needs and develop creative solutions.
- Developed innovative design concepts for a variety of clients.
- Kept clients' budget in mind while preparing projects and consistently stayed under budget.
- Attended meetings and provided input on ideas for upcoming projects.
- Made sure all ideas were proposed several options to clients suitable unique needs and requirements.
- Stayed up-to-date on current design trends in order to provide fresh ideas.
- Maintained organized records of all design files and documents.
- Processed and retrieved customer special orders and contacted customers when order arrived.
- Contacted vendors to determine prices, specifications and other information for special orders..
- Performed various administrative duties by checking invoices, and unloading deliveries.
- Mixed paint colors to match customer specifications.
- Calculate the amount of paint needed for each job.
- Provided detailed estimates on cost of labor and materials required for each project.
- Replenished stock shelves.
- Kept up-to-date on new products, techniques, tools, and safety regulations related to painting industry.
- Managed customer telephone inquiries by giving accurate product information and product selection advice.
- Greeted customers to determine wants or needs and answered questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Delivered prompt, accurate, and excellent customer service.
- Recognized by management for providing exceptional customer service.
- Handled customer service issues and rectified employee problems.
- Built and maintained strong working relationships with team members.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Increased store sales by cross-selling complementary items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Assisted customers with returns, exchanges and refunds.
- Answered incoming telephone calls to provide store, products and services information.
Waitress Supervisor
Tallebudgera Surf Lifesaving Club
Tallebudgera, Qld
10.2010 - 03.2012
- Monitored cash register operations during shifts for accuracy of transactions.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Assisted bartenders when needed during peak hours or when short staffed.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new wait staff team members in proper procedures and important standards of establishment.
Mystery Shopping, Fuel Watch, Auditor
Informed Sources
Gold Coast, Qld
06.2008 - 10.2010
- Worked closely with management to discuss external audit results and action plans.
- Maintained confidentiality of company information obtained in audit assignments..
- Prepared detailed audit workpapers for review by senior auditors.
- uploaded Fuel Prices throughout the Gold Coast.
House Cleaning
Self Employed
Browns Plains, Qld
01.1995 - 01.2009
- Fully furnished private homes
- Bond Cleans
- Cleaned homes following specific and detailed protocols and requests..
- Washed windows inside and outside as needed.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Education
High School Diploma -
Marsden High School
Marsden Qld11-1990
Skills
- Relationship Building
- Self Motivation
- Continuous Improvement
- Interpersonal Skills
- Time Management Abilities
- Problem-Solving
- Experience in Leadership
- Goal Setting
- Organizational Skills
- Reliability
- Teamwork and Collaboration
- Task Prioritization
- Logistics Coordination
- Attention to Detail
- Effective Communication
- Decision-Making
- Team Building
Timeline
Specialist
Bunnings Warehouse
04.2012 - Current
Waitress Supervisor
Tallebudgera Surf Lifesaving Club
10.2010 - 03.2012
Mystery Shopping, Fuel Watch, Auditor
Informed Sources
06.2008 - 10.2010
House Cleaning
Self Employed
01.1995 - 01.2009
High School Diploma -
Marsden High School