Katrina Rynkiewicz
Canning Vale,WA
Summary
Throughout my career, I have demonstrated remarkable versatility and adaptability, thriving in a diverse range of industries from health insurance to taxation. My unique journey has been marked by a profound commitment to personal growth and professional development. Team player, problem solver,caring, outgoing, friendly. I work well under pressure.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
Martin Brower
Jandakot, WA
02.2024 - 05.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Out of stock reports
- Processing waste claim
- Keeping up to date with wrin transitions and product changes.
- Checked warehouse for missing items.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and provided backup support for organizational leadership.
- Order amendments
- Processing Special orders
- Liaising with warehouse and Transport Department.
- Keeping up to date with Short Shelf Life processes
- Using multiple Systems like WMS, Monday.com, JD Edwards, Power BI, Sales Force.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained up-to-date knowledge of product and service changes.
Claim Officer
Suncorp
05.2021 - 08.2023
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Conducted full claim investigations and reported updates and legal actions.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Negotiated with other involved parties to arrange settlements for maximum results.
- Conducted risk evaluations on claims settlement proposals to encourage sound decision-making regarding settlement offers.
- Utilized appropriate cost containment techniques to reduce overall claim costs.
- Generated, posted and attached information to claim files.
- Reviewed building reports.
- Verified client information by analyzing existing evidence on file.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Processed and recorded new claims.
- Coordinated with builders, trades and Internal Assessors.
Customer Service
PersoKelly Contract - Telstra- Platinum Service
11.2020 - 02.2021
- Customer Service, Fast and on the spot Problem Solving, Active listening, Using different systems
- Responded to customer requests for products, services, and company information
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Customer Service Representative
Link Group / AustralianSuper
08.2019 - 01.2021
- Customer Service,
- Providing answers to complex questions, helping with applications, providing general and specific information, dealing with individuals from very diverse backgrounds,
- Adhering to very strict KPIs, providing support to other colleagues,
- Being a buddy for new starters during their training, Trained in member, employer and pensioner products, Econnect, ATSI
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service - Audits
Chandler Macleod Perth -Contract ATO -Pre-Issue Au
06.2020 - 10.2020
- Customer Service, Using different systems (CRM, Shiny, Cog), Audit, Case work
- Followed established auditing processes to meet internal and regulatory requirements
- Performed observations and evaluated supporting documents to supplement audit findings
- Analyzed data and findings to prepare reports detailing financial information
- Executed audit phases and entered data into accounting software for analysis
Customer Service Representative
Stellar/HealthDirect Coronavirus Information Line
03.2020 - 04.2020
- Customer Service,
- Providing current information on Coronavirus, National and State Governments updates on travelling between States and Internationally, Covid-19 Clinics, Self-isolating, Doing Symptoms Check,
- Learning National and State Governments procedures,
- Learning new systems
- Responded proactively and positively to rapid change
Claims Officer
IAG- Contract
01.2019 - 07.2019
- Customer Service, Analyzing reports, Dealing with Brokers, Builders, Loss Adjustors, Area Managers, And Customers, Providing outcomes and solutions, Working with different systems: PMS, WI90, OPUS, And ClaimCentre
- Making decisions if claim is accepted.
- Liaising with customers, builders and Internal Assessors.
- Reviewing Builders Reports.
Product Promoter
Mesh/Dyson
Canning Vale
10.2018 - 05.2019
- Customer Service,
- Product knowledge,
- Sales,
- Dealing with inquiries,
- Providing recommendations that best suited the client
BDM
CouriersPlease
03.2017 - 04.2018
- Cold Calling,
- Customer Service, BDE,
- National Direct Sales- All States,
- Processing New Accounts, Data Entry Into 3 different Programs, SalesForce, Pronto, Cosmos, Using Gateway Portal,
- Issuing Tax Invoices,
- Liaising with Drivers and Management for solutions, Locally and Australia Wide,
- Processing Payments,
- Preparing PrePaid Satchels and Coupons for delivery,
- Monthly Stock Take,
- Providing Solutions to Customers and Drivers,
- Looking After 100+ Accounts Australia Wide,
- Helping in the warehouse when needed,
- Delivering to customer when needed,
- Helping out at the Front Desk with customers,
- Teaching new staff sales procedures in other States,
- Helping Sales Staff from other states,
- Meeting with potential Clients
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Managed accounts to retain existing relationships and grow share of business.
- Prepared sales presentations for clients showing success and credibility of products.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Education
High School Diploma -
Mercy College
Koondoola, WA12.1991
Skills
- Strong organizational skills
- Adaptive team player
- Active listening Skills
- Telecommunication skills
- Sharp problem solver
- Always thinking outside the box
- Customer service expert
- Empathetic
- Sales and retail experience
- Team Motivator
- Fluent in Polish
- Flexible and Adaptable
- Multitasking Abilities
Languages
Polish
Professional
Timeline
Customer Service Officer
Martin Brower
02.2024 - 05.2024
Claim Officer
Suncorp
05.2021 - 08.2023
Customer Service
PersoKelly Contract - Telstra- Platinum Service
11.2020 - 02.2021
Customer Service - Audits
Chandler Macleod Perth -Contract ATO -Pre-Issue Au
06.2020 - 10.2020
Customer Service Representative
Stellar/HealthDirect Coronavirus Information Line
03.2020 - 04.2020
Customer Service Representative
Link Group / AustralianSuper
08.2019 - 01.2021
Claims Officer
IAG- Contract
01.2019 - 07.2019
Product Promoter
Mesh/Dyson
10.2018 - 05.2019
BDM
CouriersPlease
03.2017 - 04.2018
High School Diploma -
Mercy College
Similar Profiles
Josin BobyJosin Boby
Janitorial Supervisor at Martin BrowerJanitorial Supervisor at Martin Brower
Brandon BurnsideBrandon Burnside
Warehouse Lead at Martin BrowerWarehouse Lead at Martin Brower
Trevor WarnerTrevor Warner
Driver at Martin BrowerDriver at Martin Brower
Christine WhiteChristine White
Selector at Martin BrowerSelector at Martin Brower
Usha RaniUsha Rani
Assistant in Nursing at Aegis Health GroupAssistant in Nursing at Aegis Health Group