Katrina Shaw
Redland Bay,QLD
Summary
Motivated, passionate and dedicated manager with demonstrated experience in providing superior strategic vision and leadership in the ever-changing learning and development industry. Able to leverage visionary leadership and comprehensive knowledge of best practices, procedures and change initiatives ensuring implementation of strategic frameworks, contemporary standards and championing organisational direction and department prosperity. Possess exceptional administrative and management skills to oversee all aspects of service required to maintain a global internal/external learning function including resource management, capacity building, visionary leadership, coaching, mentoring and facilitating quality organisational delivery amongst our multidisciplinary team and all other stakeholders. DECEMBER 2017 – december 2019 masters business ADMINISTRATION – Major in leadership, charles sturt university November 2017 graduate certificate commerce, charles sturt university Results-driven Executive with over ten years of progressive experience in Human Resources, VET and Adult Education. Exceptional leader, change manager and complex problem solver. Proven skills in operations oversight, policy development and process improvements. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
16
16
years of professional experience
Work History
Capability Manager/ CEO Hastings Deering RTO
Hastings Deering
Archerfield, QLD
01.2014 - Current
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Launched new, robust business management software system, resulting in improved operational insight and planning.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Delivered new employee onboarding and training sessions via LMS365.
- Implemented new learning strategies depending upon employees' skill levels.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
- Developed surveys to identify training needs based on projected production processes and changes.
- Developed departmental systems and procedures to better align workflow processes.
Team Lead - Recruitment
Hastings deering pty ltd
Brisbane, QLD
01.2012 - 01.2014
- Lead a highly skilled team of learning professionals to build and deploy a robust organisational capability strategy
- Ensuring that the strategy had and continues to have a strong focus on current and future state vision
- This role involves strong stakeholder engagement, communication, relationship management, creativity, tactical decision making and leadership as well as being able to think outside the square enabling the organisation to leverage off a team of highly skilled learning professionals
- Design, develop and deploy recruitment strategy for the annual Hastings Deering apprentice recruitment program
- Lead a team to ensure that a robust framework of policies and procedures were endorsed by stakeholders and embedded into the organisation
- Build strong relationships and engage to support the critical decision-making process
- Support a team to deliver against deadlines and organisational expectations.
- Managed team of 10 employees, overseeing hiring, training, and professional growth of employees
- Maintained energy and enthusiasm in fast-paced environment
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Offered friendly and efficient service to customers, handled challenging situations with ease
Key Account Manager
ADECCO
Brisbane, QLD
01.2006 - 01.2012
- Work with key accounts to source candidates aligned to business needs
- Manage stakeholders and decision makers, work to provide strong customer service and outcomes to support operational needs in both white and blue-collar work environments
- Develop and ebbed strong partnerships
- Offer critical advice to potential employees and employers in relation to human resource management and industrial relations.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Consistently achieved top ranking in revenue and profit growth.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Improved account management by predicting potential competitive threats and outlining proactive solutions
- Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs
Education
MBA - Business And Leadership
Charles Sturt University
Port Macquarie, NSW12.2019
Graduate Certificate - Commerce
Charles Sturt University
Port Macquarie, NSW12.2016
Skills
- Excellent managerial techniques
- Organized managerial style
- Logical thinking capability
- Strategic planning capability
- Developing managers
- Capability to analyze data
- Capability and scalability planning
- Strategic planning
- Policies and procedures
- Staff Management
- Decision Making
- Vocational Education
- Adult Education
Accomplishments
- VET/ASQA Framework implementation and standards
- Stakeholder management with internal and external stakeholders including RTO governing bodies
- Development and implementation of futuristic capability requirements
- Supervised team of 43 staff members
- Effectively established robust industry recognised Apprentice Framework
- WINNER - QLD State Training Awards 2019 & 2020
- FINALIST - Australian Training Awards 2020
- Oversea Australian operations as well as PNG and New Calendonia
- COnsult with Sime Darby Australasia Group in relation to best practice for organizational capability development
- Part of QLD Future Skills Committee
- Contract Negotiation - Signed and negotiated the contract for two major clients.
Timeline
Capability Manager/ CEO Hastings Deering RTO
Hastings Deering
01.2014 - Current
Team Lead - Recruitment
Hastings deering pty ltd
01.2012 - 01.2014
Key Account Manager
ADECCO
01.2006 - 01.2012
MBA - Business And Leadership
Charles Sturt University
Graduate Certificate - Commerce
Charles Sturt University