Katrina Thompson
Helensburgh,NSW
Summary
I am a motivated and friendly person with strong communication skills and a positive attitude. I work well both independently and as part of a team, with a proven ability to meet new people and build strong relationships. I am responsible, reliable and enjoy learning new skills, with a strong commitment to personal growth and contributing positively to the workplace.
Overview
22
22
years of professional experience
Work History
Family Daycare Educator
Katrina's Kindy
03.2012 - 09.2025
- Developed and implemented engaging educational programs for diverse age groups.
- Fostered a nurturing environment to support emotional and social development of children.
- Coordinated daily activities to promote cognitive learning and physical development.
- Collaborated with parents to provide updates on children's progress and address concerns.
- Utilized early childhood education tools to assess developmental milestones effectively.
- Ensured a safe and nurturing environment for children by maintaining clean facilities, adhering to safety guidelines, and closely monitoring all indoor and outdoor activities.
- Collaborated with other educators to share best practices, exchange ideas on curricula enhancements, or coordinate joint events for families within the daycare community.
Customer Service Representative
SNP Security
11.2009 - 12.2012
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining service quality and customer satisfaction.
- Trained new team members on company policies, procedures, and customer service standards.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Associate
Pumpkin Patch
02.2004 - 09.2009
- Drove sales through effective customer engagement and product knowledge.
- Trained new staff on sales techniques and customer service protocols.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained accurate cash handling practices during transactions and reconciliations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Certificate III - Early Childhood Studies
TAFE NSW
NSW10-2014
Associate Diploma - Travel And Tourism
TAFE NSW
Wollongong, NSW12-1997
Skills
- Customer service and support
- Critical thinking
- Problem resolution
- Relationship building
- Complaint handling
- Professional telephone demeanor
- Teamwork
- Time management
- Attention to detail
- Multitasking
- Organizational skills
- Active listening
Timeline
Family Daycare Educator
Katrina's Kindy
03.2012 - 09.2025
Customer Service Representative
SNP Security
11.2009 - 12.2012
Sales Associate
Pumpkin Patch
02.2004 - 09.2009
Certificate III - Early Childhood Studies
TAFE NSW
Associate Diploma - Travel And Tourism
TAFE NSW