Summary
Overview
Work History
Education
Certification
Timeline
Generic

Katrina Tindall

Newtown,NSW

Summary

Accomplished licensed Endorsed Enrolled Nurse with a compassionate nature, who is hardworking and passionate with acute care experience and a track record of upholding the highest level of patient care.

Excellent communication, prioritisation and multitasking abilities with sound judgment and compassionate nature. Background in hospital and clinic environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Medical Administrative Assistant

Alana Healthcare
09.2023 - Current
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Greeted patients and provided required paperwork to facilitate services.
  • Generated reports and logged patient information for reliable records.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Used Genie to schedule appointments for doctor visits and procedures.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Received and routed laboratory results to correct clinical staff members.
  • Sterilizing and disinfecting of instruments and probes in Autoclave and Trophon ready for procedures.

Dental Receptionist/ Nurse

Erko Dental
05.2022 - Current
  • Schedule patient appointments, answer phone calls, and respond to patient inquiries with utmost professionalism
  • Manage patient records and update database with new patient information and medical histories
  • Assist dentist with patient treatments, including but not limited to, setting up dental materials, taking x-rays, and providing post-operative care instructions
  • Ensure that dental equipment and materials are properly sterilized and prepared for patient use
  • Demonstrate exceptional phone etiquette skills and communicate effectively with patients

Veterinary Receptionist

Hoboken Animal Hospital
02.2021 - 12.2021
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Answered owner animal health questions and advised on best care practices.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Entered data from pet records and office visits into computer system.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Completed patient referrals to other medical specialists.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Organized paperwork such as charts and reports for office and patient needs.

Enrolled Nurse

St Vincent's Hospital
09.2017 - 04.2019
  • Working within my Scope of practice per NMBA Guidelines.
  • Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
  • Remained calm during high-stress, critical situations, demonstrating focus and problem-solving in an acute environment.
  • Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines.
  • Cared for wounds, provided treatments and assisted with procedures.
  • Managed patient care documenting clear and concise documentation in Care plans and Nursing Progress Notes.
  • Used aseptic techniques to provide sterilized wound care and dressing applications including Vac dressings
  • Obtained patient vital signs and input/output measurements from patients.
  • Comforted and counseled patients and families throughout care process.
  • Competency obtained in administration if IV Medications and checking S4 and S8 Drugs.
  • Pre and Post Operative patient care
  • Appropriate escalation of deteriorating patients.

Collections Officer and Enablement Support

Commonwealth Bank Of Australia, CBA
03.2012 - 09.2017
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Achieved performance goals on consistent basis.
  • Received inbound calls and answered questions from customers satisfactorily.
  • Used skip tracing and other techniques to locate debtors.
  • Abided by rules of Fair Debt Collection Practice Act for fully compliant activities above basic industry standards.

Education

Diploma of Nursing - Nursing

Careers Australia
Sydney, NSW
05.2017

Higher School Certificate -

Tyndale Christian School
Blacktown, NSW
11.2001

Certification

  • Current Registration Nursing and Midwifery Board AHPRA Enrolled Nurse Div 2 Registration Number NMW0002118139.
  • Current First Aid and CPR Certification
  • Department of Health Infection Control Training COVID 19


Timeline

Medical Administrative Assistant

Alana Healthcare
09.2023 - Current

Dental Receptionist/ Nurse

Erko Dental
05.2022 - Current

Veterinary Receptionist

Hoboken Animal Hospital
02.2021 - 12.2021

Enrolled Nurse

St Vincent's Hospital
09.2017 - 04.2019

Collections Officer and Enablement Support

Commonwealth Bank Of Australia, CBA
03.2012 - 09.2017

Diploma of Nursing - Nursing

Careers Australia

Higher School Certificate -

Tyndale Christian School

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