Summary
Overview
Work History
Skills
References
Certification
Timeline
Generic

Katrina Turner

Warrnambool,VIC

Summary

DOB 1st March 1972

Health Excellent/Non Smoker/Never Smoked

Empathetic Care Manager with several years of experience supporting patients with daily health functions and comfort. Deliberate support personnel providing complex solutions to enduring patient concerns. Practical care organizer with time-tested history of successfully supervising skilled medical teams.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Care Manager

La Bella Life
Warrnambool, Vic
09.2021 - Current
  • Ensured that all documentation is completed accurately according to state regulations.
  • Participated in team meetings with other staff members to discuss case management issues.
  • Provided crisis intervention services when needed by utilizing de-escalation techniques.
  • Assisted clients in developing and achieving short-term and long-term goals.
  • Provided crisis intervention services to clients when necessary.
  • Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
  • Maintained accurate records of client visits and progress notes in accordance with agency policies and procedures.
  • Evaluated potential living arrangements for clients including independent living facilities or supervised residential settings.
  • Facilitated the coordination of medical appointments and transportation for clients when needed.
  • Served as a liaison between clients' families and community agencies providing services to them.
  • Educated family members about patient's condition, treatments and available resources.
  • Developed service plans based on assessment findings; monitored effectiveness of plans regularly.
  • Provided advocacy for clients to ensure their needs are met through appropriate services.
  • Prepared and submitted reports on client outcomes and service utilization to management and funding sources.
  • Developed and implemented care management plan to address needs and goals.
  • Monitored care plan to evaluate effectiveness, document interventional achievement and suggest changes.
  • Monitored and evaluated the effectiveness of care plans, making adjustments as necessary to meet clients' evolving needs.
  • Collaborated with community resources to facilitate referrals and access to additional services for clients.
  • Managed caseloads effectively, prioritizing needs and ensuring timely access to necessary services.
  • Ensured compliance with all federal, state, and local regulations governing client care and privacy.

Depot Operations Clerk

Bonney Energy
09.2012 - Current
  • Contact Management
  • Liaising with customers
  • Front Office Management
  • Scheduling of fuel trucks
  • Stock ordering
  • Daily stocktake of oils and fuel
  • Monitoring of daily truck movements
  • Compliance of trucks
  • Compliance of Depot
  • Scott Petroleum
  • PA to Retail Management Team
  • Coordinate Discount Loyalty Card scheme
  • Banking
  • POS Sales
  • Promotional Scheme for 18 sites
  • Company Facebook Page Administration
  • Accounts Payable
  • Control of Petty Cash
  • Coordinate Uniform Source and Supply for 18 sites
  • Site Support to 18 Petrol & Convenience Outlets
  • Fill in Console operator

Waitress / Kitchen hand

Warrnambool RSL
02.2009 - 09.2011
  • Provide Quality Customer Service
  • Calm customers or staff as problems arise
  • Balancing of tills
  • Cash/Eftpos transactions
  • Set tables with clean cutlery, crockery and glasses
  • Welcome and seat customers and hand menus to them
  • Talk to guests about the menu and drinks and recommend combinations
  • Take customers' orders and pass them to kitchen staff
  • Clear tables and return dishes and cutlery to kitchens
  • Wash and clean utensils and dishes that are returned to the kitchen and make sure they are stored appropriately
  • Handle, sort, store and distribute food items
  • Gaming Attendant/Bar Service
  • Casual approx 30hrs wk

Sales Assistant

Warrnambool Toyworld
01.1993 - 01.1999
  • Advised customers on the location, selection, price, delivery, use and care of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future
  • Operated cash registers and accept payment, or prepare finance arrangements (e.g
  • Invoices and contracts)
  • Took special orders for items not currently in stock, or not normally stocked, and notified customers when the items had arrived
  • Packaged goods for customers and arranged delivery
  • Priced, stacked and displayed items for sale, and kept the store tidy and attractive
  • Opening and closing of store
  • Full Time & Part Time

Skills

  • Case assessments
  • Healthcare knowledge
  • Service Coordination
  • Care Quality Assessments
  • Discharge Planning
  • Care Planning
  • Budget Development
  • Risk Management
  • Budget Planning
  • Teamwork and Collaboration
  • Task Prioritization
  • Adaptability and Flexibility
  • Heartsaver First Aid CPR AED (First Aid CPR AED)
  • Professionalism

References

Angela Sedgley - La Bella Life 0400 614 373 

Brad van Rooy - Bonney Energy Area Manager Mobile: 0493 371 664

Sonia Pettingill - OTR Manager Mobile: 0447 507 606 

Bruce Dyson - Caltex Depot Manager (former) Mobile: 0448 736 530 

Certification

  • Victorian Driver Licence.

Timeline

Care Manager

La Bella Life
09.2021 - Current

Depot Operations Clerk

Bonney Energy
09.2012 - Current

Waitress / Kitchen hand

Warrnambool RSL
02.2009 - 09.2011

Sales Assistant

Warrnambool Toyworld
01.1993 - 01.1999
  • Victorian Driver Licence.

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Katrina Turner