Katrina Van Der Pols
Launceston,TAS
Summary
I am a reliable Room Attendant with experience in maintaining cleanliness, ensuring guest satisfaction, and adhering to hotel standards. Strengths include time management and high quality service delivery under pressure.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Room Attendant
Mercure Hotel
05.2022 - Current
- Cleaned and returned vacant rooms to occupant-ready status
- Supervised staff
- Stock take
- Checked inventory for required supplies and restocked shelves
- Sanitizing, and following COVID safety measures
- Communicated with customers about requests for additional supplies or cleaning services
- Thorough and deep cleaning of rooms
- Trained newly hired room attendants on cleaning procedures and customer service
Sale Assistant
Only Natural Health Foods
07.2012 - 03.2015
- Get orders from companies
- Invoicing
- Packing statewide deliveries
- Delivering around Launceston and Deloraine areas
- Managed business as relief
Retail Assistant
Champions Choice
09.2010 - 08.2012
- Customer Service
- Cash Handling
- Cleaning of store and organising merchandise
- Stocking shelves
- Open and closing of store
Customer Service Representative
Perth Hotel
06.2008 - 08.2009
- Food preparation
- Cash handling
- Cleaning of kitchen
- Taking meal orders
- Provided table service to guests by refilling drinks and clearing dishes
Customer Service Representative
Invermay Takeaway
12.2006 - 07.2008
- Customer service
- Food preparation
- Cash handling
- Stocking fridges and shelves
- Cleaning
Waitress/Managing Supervisor
Newstead Hotel
10.2004 - 07.2006
- Meal orders
- Greeted customers and provided menus
- Waiting on tables
- Cash handling and eftpos
- Setting tables
- Cleaning
- Closing of restaurant
Kitchenhand/Waitress
Perth Hotel
Launceston, TAS
03.1997 - 10.2004
- Waiting on tables
- Cleaning of kitchen
- Setting tables
- Preparing food
Skills
- Ability to supervise staff and train newcomers in housekeeping
- Taking inventory and supply
- Linens and toiletries replacement
- Housekeeping
- Teamwork
- Dependable and responsible
- Organization
- Attention to detail
Certification
- Working with Vulnerable People card
- RSA
REFEREES
Kim Ladlow
Character Reference
0478 175 391
Selina Jordan
Character Reference
0447 130 166
Karen Crack
Previously Supervisor
0488 998 263
Timeline
Room Attendant
Mercure Hotel
05.2022 - Current
Sale Assistant
Only Natural Health Foods
07.2012 - 03.2015
Retail Assistant
Champions Choice
09.2010 - 08.2012
Customer Service Representative
Perth Hotel
06.2008 - 08.2009
Customer Service Representative
Invermay Takeaway
12.2006 - 07.2008
Waitress/Managing Supervisor
Newstead Hotel
10.2004 - 07.2006
Kitchenhand/Waitress
Perth Hotel
03.1997 - 10.2004
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