Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrina Wilkie

Herberton,QLD

Summary

Dynamic salesperson with proven success at Tableland Pumps, Pipes and Rural, excelling in customer relationship building and active listening. Recognized for enhancing customer satisfaction and loyalty, resulting in increased sales. Skilled in product knowledge and negotiation, consistently delivering exceptional service and fostering a positive shopping experience.


Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Salesperson

Tableland Pumps, Pipes and Rural
03.2021 - Current
  • Developed strong customer relationships
  • Identified customer needs and recommended appropriate products to enhance satisfaction
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Managed inventory levels to ensure optimal stock availability and minimize shortages.
  • Received product shipments and organized in stockroom storage area.
  • Ordered goods from various vendors to maintain store merchandise levels.
  • Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.

Saleperson

Tableland Pumps and Pipes
11.2001 - 04.2009
  • Contributed to maintaining a clean and organized store environment for better customer flow.
  • Developed strong relationships with customers for increased loyalty and repeat business.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Office Administration Trainee

Atherton Shire Council
11.2000 - 11.2001
  • Successfully Completed Certificate IV in Business Administration in Engineering Department of Atherton Shire Council
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Processed Building, Plumbing and Health related Applications
  • Performed administrative functions, answering phones and filing paperwork in support of department management


Education

Certificate IV - Business Administration

TAFE Queensland
QLD
11-2001

Certificate II - Certificate II Office Administration

TAFE QLD
Atherton, QLD
09-2000

Certificate III - Certificate III Office Administration

TAFE QLD
Atherton, QLD
09-2000

No Degree - Year 12

Atherton State High School
Atherton, QLD
11-1999

Skills

  • Customer service
  • Customer relationship building
  • Sales process
  • Active listening
  • Interpersonal communication skills
  • Time management
  • Display restocking
  • Product and service knowledge
  • Product and service sales
  • Stock Ordering & Stock Control
  • Farmhand
  • Quality Assurance Record Keeping

Timeline

Salesperson

Tableland Pumps, Pipes and Rural
03.2021 - Current

Saleperson

Tableland Pumps and Pipes
11.2001 - 04.2009

Office Administration Trainee

Atherton Shire Council
11.2000 - 11.2001

Certificate IV - Business Administration

TAFE Queensland

Certificate II - Certificate II Office Administration

TAFE QLD

Certificate III - Certificate III Office Administration

TAFE QLD

No Degree - Year 12

Atherton State High School

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