Katrina Wilkie
Herberton,QLD
Summary
Dynamic salesperson with proven success at Tableland Pumps, Pipes and Rural, excelling in customer relationship building and active listening. Recognized for enhancing customer satisfaction and loyalty, resulting in increased sales. Skilled in product knowledge and negotiation, consistently delivering exceptional service and fostering a positive shopping experience.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Salesperson
Tableland Pumps, Pipes and Rural
03.2021 - Current
- Developed strong customer relationships
- Identified customer needs and recommended appropriate products to enhance satisfaction
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Issued receipts and processed refunds, credits, or exchanges.
- Managed inventory levels to ensure optimal stock availability and minimize shortages.
- Received product shipments and organized in stockroom storage area.
- Ordered goods from various vendors to maintain store merchandise levels.
- Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
Saleperson
Tableland Pumps and Pipes
11.2001 - 04.2009
- Contributed to maintaining a clean and organized store environment for better customer flow.
- Developed strong relationships with customers for increased loyalty and repeat business.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Office Administration Trainee
Atherton Shire Council
11.2000 - 11.2001
- Successfully Completed Certificate IV in Business Administration in Engineering Department of Atherton Shire Council
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Processed Building, Plumbing and Health related Applications
- Performed administrative functions, answering phones and filing paperwork in support of department management
Education
Certificate IV - Business Administration
TAFE Queensland
QLD11-2001
Certificate II - Certificate II Office Administration
TAFE QLD
Atherton, QLD09-2000
Certificate III - Certificate III Office Administration
TAFE QLD
Atherton, QLD09-2000
No Degree - Year 12
Atherton State High School
Atherton, QLD11-1999
Skills
- Customer service
- Customer relationship building
- Sales process
- Active listening
- Interpersonal communication skills
- Time management
- Display restocking
- Product and service knowledge
- Product and service sales
- Stock Ordering & Stock Control
- Farmhand
- Quality Assurance Record Keeping
Timeline
Salesperson
Tableland Pumps, Pipes and Rural
03.2021 - Current
Saleperson
Tableland Pumps and Pipes
11.2001 - 04.2009
Office Administration Trainee
Atherton Shire Council
11.2000 - 11.2001
Certificate IV - Business Administration
TAFE Queensland
Certificate II - Certificate II Office Administration
TAFE QLD
Certificate III - Certificate III Office Administration
TAFE QLD
No Degree - Year 12
Atherton State High School