Katrina Wong

Key Responsibilities

• Orchestrated stock-in processes, coordinating with logistics manager regarding stock arrival dates, loading forms, and shipment methods, and monitoring stock quantities, damages, and shelf placements upon arrival at the warehouse
• Managed stock-out procedures, including overseeing B2B and B2C picking lists and facilitating B2B stock-out notifications
• Oversaw the management of damaged and expired products in the warehouse
• Managed allocation of displays, testers, and samples for stores

Logistics Coordination:

• Collaborated with warehouse staff to ensure efficient order fulfillment
• Liaised with logistics partners such as Border Express Logistics and Australia Post for timely pick up every day
• Monitored logistics tracking for B2B and B2C orders, promptly resolving any issues

Administrative Tasks:

• Maintained inventory of office supplies, including stationery and consumables
• Handled office and warehouse maintenance tasks, including repairs, fire inspection, and pest control etc
• Organised warehouse rosters and approved work schedules for staff
• Procured warehouse supplies such as cardboard, bubble wrap, and safety equipment etc
• Participated in entry-level recruitment processes, including resume screening and interview coordination

E-Commerce Platform Assistance

• Assisted in Shopify fulfillment, including refund processing and management of out-of-stock products
• Managed Amazon fulfillment, customer service, and Amazon FBA stocking, including warehouse stock picking, labeling, and logistics. Participated in Amazon sales strategy meetings with Amazon account manager and e-commerce manager
• Participated in Westfield Direct stock-out process, overseeing fulfillment, refunding, and logistic organisation. Contributed insights during sales strategy meetings with the account manager and e-commerce manager to optimise sales performance and customer satisfaction

Retail Store Support

• Coordinated with retail stores for inventory replenishment and allocation of promotional materials
• Facilitated communication between head office and retail stores regarding stock availability and promotional campaigns
• Managed retail store pest control, window cleaning, and supplies procurement etc

Achievements

• Rapid Adaptation and Multitasking: Played a pivotal role during the relocation of the head office and warehouse from QLD to NSW, where I was one of the first full time employees physically present in the office
• Demonstrated rapid adaptation and multitasking abilities, efficiently handling all B2B and B2C stock out tasks despite limited on-site support and remote training
• Contribution to Company Growth: Actively participated in W Cosmetics' expansion from 9 to 21 stores, contributing to stock out procedures and managing store consumables, thus supporting the company's operational growth and success
• Facilitation of Office Relocations: Played a crucial role in facilitating seamless office relocations from Lidcombe to Croydon and subsequently to Auburn, actively participating in organising the stock transfer process, coordinating transportation logistics, and assisting in setting up new warehouse bin locations.

Key Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant management operations
• Organising and supervising the working shifts for daily operations and for functions
• Mange business bookkeeping and financials, including record sales, invoicing, approve working timesheet, deposit and handle the payroll process
• Liaise functions with club’s function coordinator and kitchen
• Develop menus for functions and dietary requirements
• Conduct on-job training and performance assessment for all staffs
• Maintain and ensure compliance to ensure food quality control and customer satisfaction

Achievements

• Successfully Adapted to COVID-19 Restrictions: During the COVID-19 pandemic, implemented a new operating mode focused on take-away services due to restrictions on eat-in dining. Overcame challenges posed by the closure of the RSL club, demonstrating flexibility and resilience in adapting business operations to meet changing circumstances
• Managed Seating Expansion Challenges: After the club underwent a re-fit, increased bistro seating capacity by 50%, from 120 to 200 seats. Despite limited kitchen facility upgrades, effectively managed the increase in kitchen and waiter staff to accommodate the expanded seating capacity, ensuring smooth operations and customer satisfaction.

• Handle enquiries include boat character, boat training and both berthing
• Liaise with contractors and fellow employees with yacht activity and boat character
• Organise and attend to all Club’ assets’ maintenance and repairing works.

• Provide administrative supports to sales team, includes preparing and updating Sales lists and Sales documentation
• Manage electronic and paper-based filing systems and record-keeping
• Answer telephone and respond to emails and handle all enquires.

• Provide information and advice on study, visa and skill assessment options
• Assist students with preparing and submitting school application documents
• Maintain and manage up-to-date leads in relevant system to enhance students’ service and maximise conversion
• Follow up on student enquiries, requests or complaints and provide information and assistance.

• Communicate with education providers to follow up student’s application
• Liaise with clients over the phone, email and in person to gather and follow up documents on school application and visa application
• Maintain and update client files in relevant systems for customer relationship management
• Manage and maintain online marketing social media.