Katrina Zader
West Mackay
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Cleaning
Port Crystal Cleaners
11.2020 - 09.2021
- Enhanced customer satisfaction by providing timely and efficient chimney cleaning services.
- Supported overall facility cleanliness through adherence to strict cleaning schedules.
- Improved overall store appearance through regular cleaning tasks and maintenance activities.
- Enhanced cleanliness standards by implementing efficient cleaning techniques and procedures.
Customer Service
Off The Hook Seafood
02.2020 - 03.2021
- Provided excellent customer service by resolving inquiries promptly and professionally.
- Accurately handled cash register transactions while providing excellent customer service.
- Provided excellent customer service, resolving complaints promptly and professionally.
- Utilized customer feedback to improve customer service.
- Increased repeat business through exceptional customer service and followups.
Personal Sales Consultant
Trotter Automotive
08.2019 - 02.2020
- Collaborated with cross-functional teams to ensure seamless sales process from initial contact to final product delivery.
- Cultivated a deep understanding of product offerings, enabling confident articulation of value proposition during client presentations and consultations.
- Maintained detailed records of all client interactions, tracking progress and identifying areas for improvement in the sales cycle.
Salesperson
Woodley Motor Group
11.2014 - 08.2019
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Expanded customer base through targeted prospecting and networking efforts.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
Salesperson
JT Fossey Cars And Trucks
01.2011 - 11.2014
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Expanded customer base through targeted prospecting and networking efforts.
Education
No Degree -
Tamworth High School
Tamworth, NSW12.1995
Skills
- Sanitization and cleaning
- Customer service
- Active listening
- Order processing
- Customer relations
- Relationship building
- Complaint handling
- Product knowledge
Timeline
Cleaning
Port Crystal Cleaners
11.2020 - 09.2021
Customer Service
Off The Hook Seafood
02.2020 - 03.2021
Personal Sales Consultant
Trotter Automotive
08.2019 - 02.2020
Salesperson
Woodley Motor Group
11.2014 - 08.2019
Salesperson
JT Fossey Cars And Trucks
01.2011 - 11.2014
No Degree -
Tamworth High School
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