Katrina Zaldivar
Canberra,ACT
Summary
Professional with strong background in customer service including retail, hotel, and hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Known for reliability, organisation, multi-tasking, and maintaining high standards.
Overview
15
15
years of professional experience
Work History
Restaurant Manager
IKIGAI Ramen
06.2023 - Current
- Manage daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interview, select, train, and supervise staff.
- Meet, greet, and encourage feedback from customers and use feedback to implement positive changes within restaurant.
- Reconcile cash and credit card transactions to maintain accurate records.
- Correctly calculate inventory and order appropriate supplies.
- Promote positive atmosphere going above and beyond to guarantee each customer receives exceptional food and service.
- Optimise labour costs by closely monitoring schedules, adjusting staffing levels according to business needs.
- Enhance guest experience by regularly reviewing feedback and implementing necessary improvements.
- Foster an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
Sales Co-Worker
IKEA
09.2015 - Current
- Optimise customer shopping experience in my respective departments to secure satisfied buyers, increase sales, and sustain long-term profitability.
- Maximise sales in my area of responsibility through sound knowledge of product range, top sellers, multi-channel opportunities, and the local market.
- Utilise mechanical sales system by ensuring the shop floor is ‘-in-shape-as-new’ enabling a seamless shopping experience.
- Managing and providing shop floor training to new co-workers.
- Good understanding of the store and department action plans taking responsibility for department goals and executing them through a team.
Commercial Activities Co-Worker
IKEA
12.2016 - 08.2018
- Manage projects for internal IKEA activities and events liaising with internal stakeholders.
- Coordinate and communicate within the commercial team to ensure timely execution of seasonal projects within my department.
- Ability to analyse and adjust sales space capacities based on system parameters to secure high stock availability for project implementations.
- To lead the development of efficient and effective commercial activities throughout the year, to drive traffic, maximise sales, profit and ensure vitality in the store.
- Evaluate performance of selling-related activities during and after execution of seasonal projects in order to identify improvement areas.
- Measure performance through on time and complete process management of the commercial calendar.
Food Services Assistant
Costco
02.2015 - 09.2015
Retail Make-Up Artist
Napoleon Perdis Cosmetics
08.2013 - 07.2014
Freelance Make-Up Artist
Self-employed
04.2011 - 08.2013
Guest Services Associate
Crowne Plaza Galleria
09.2010 - 03.2011
Education
Diploma - Hospitality Management, Cert III in Commercial Cookery
TAFE Baulkham Hills
06.2010
Skills
- Stakeholder Communication
- Highly organized and efficient
- Effective Time Management
- Ability to Multitask
- Ability to Work Under Pressure
- Ability to Work in a Team
- Customer Service
- Team management
- Customer engagement
- Staff management
- Operations management
- Point of sale (POS) system operation
- Organization and prioritization
- Complaint resolution
Languages
English
Tagalog
Timeline
Restaurant Manager
IKIGAI Ramen
06.2023 - Current
Commercial Activities Co-Worker
IKEA
12.2016 - 08.2018
Sales Co-Worker
IKEA
09.2015 - Current
Food Services Assistant
Costco
02.2015 - 09.2015
Retail Make-Up Artist
Napoleon Perdis Cosmetics
08.2013 - 07.2014
Freelance Make-Up Artist
Self-employed
04.2011 - 08.2013
Guest Services Associate
Crowne Plaza Galleria
09.2010 - 03.2011
Diploma - Hospitality Management, Cert III in Commercial Cookery
TAFE Baulkham Hills