Katrina (Katie) Duncan

Key Responsibilities:

1. Staff Management

• Monitored workers for performance, professionalism and service quality
• Coordinate breaks to ensure adequate coverage of operations

2. Facility Operations

• Supervise the accurate scheduling and execution of ice sessions
• Ensuring proper operation and maintenance such as the resurfacing of ice and function of generator

3. Safety & Compliance/Delivery of First Aid

• Enforce safety protocols and regulations to ensure the well being of both staff and skaters
• Provide First Aid assistance to injured customers
• Complete incident reports with respect to WHS standards

4. Financial Management

• Handling of cash transactions and payments
• Complete end of day cash reconciliations and record keeping

5. Customer Service

• Foster a customer-centric environment
• Address customer inquiries, complaints and feedback promptly and professionally
• Assist in covering additional workload and routine tasks of general employees such as equipment rentals

Key Responsibilities:

1. Patient Communication & Coordination

• Greeting patients and answering general inquiries
• Handling a substantial influx of phone calls
• Scheduling and managing the appointment diary
• Dispute resolution; managing customer complaints

2. Administrative Support

• Handling correspondence, filing documents, and managing office and physio supply inventory
• Clerical tasks such as data entry, photo-copying, scanning and faxing, record-keeping
• Sorted, received, and distributed mail correspondence between personnel
• Insurance Correspondent: handling claims, billing/invoicing, conversing with case managers

4. Cash Transactions

• Handling cash transactions and maintained sales and payment records accurately
• Conducting daily reconciliations and settlements

5. Training

• Assisting in the on-boarding of new employees providing one-on-one training

6. Improved the quality of general operations

• Assisting in the creation of company policy documents such as risk assessments and complaint resolution systems
• Supported the execution of price adjustments
• Aiding in the refining of operations contributing to increase efficiency in processes

Key Responsibilities:

1. Customer service

• Take and prepare orders with accuracy and efficiency
• Address customer inquiries and concerns in a friendly and professional manner

2. Food Preparation

• Follow standardised KFC procedures to prepare menu items
• Ensure the quality and consistency of food items
• Monitor cooking times, shelf times and temperatures to maintain food quality and safety

3. Cleanliness and Hygiene

• Adhere to food, safety and hygiene standards; including proper handwashing and protective gear
• Maintain a clean and organised working environment

4. Cash Handling

• Process customer transactions

5. Up-selling and Promotion

• Suggest additional items or meal package upgrades to customers to meet/exceed daily financial targets
• Effectively communicate to customers

6. Team Collaboration

• Work with team members to ensure smooth operations
• Contribute to the establishment, up-keep and promotion of a positive work place environment