Katrina R. Silveri
Woonona,Australia
Summary
Accomplished Managing Director at Advisory Board, part of Optum, with a proven track record in managing $42 million in contracts and spearheading global account teams. Excelled in customer relationship development and Salesforce CRM, achieving over 80% membership renewals. Demonstrated government relations expertise and collaborative team management across continents, significantly enhancing revenue and operational efficiency.
Overview
20
20
years of professional experience
Work History
Managing Director, Account Management
Advisory Board, a part of Optum
Woonona, NSW
06.2021 - 12.2024
- Handled a total contract value of $42 million across diverse global accounts.
- Established an ambitious goal of achieving $5 million in renewals and upsells in 2024.
- Closed significant deal, increasing Ramsay Healthcare's revenue by $500k.
- Achieved top manager effectiveness score across the department.
- Directed operations of cross-continental Account Manager teams.
- Cultivated networks with key executives on three separate continents.
- Facilitated training on service planning, Salesforce, and commercial strategy.
- Shared research insights with both governmental and health sector audiences during live sessions.
- Managed key executive interactions for quality assurance upon relocation to the US.
Board Member & Public Officer
Optum Health Solutions, Australia PTY LTD
Woonona, NSW
03.2018 - 06.2023
- Reviewed and approved financial statements for the Australian entity.
- Ensured accuracy in tax reporting for Australian operations.
- Verified and updated staffing information for the Australian branch.
Executive Advisor & Dedicated Advisor
The Advisory Board (acquired by Optum under United Health Group in 2018)
Sydney & Woonona, NSW
03.2013 - 06.2021
- Directed APAC business operations, partnering with over 70 healthcare organizations.
- Secured consistent membership renewals exceeding 80% from key stakeholders in nursing, IT, and service line sectors.
- Remotely led a global team across three continents.
- Executed operational responsibilities successfully, often under resource constraints.
Director of Trips & Advance
US Department of Homeland Security
Washington, DC
01.2012 - 02.2016
- Scheduled travel to war zones, disaster areas, and highly political regions including Afghanistan.
- Coordinated 40 international trips and over 100 domestic trips for the Secretary.
- Attended the 2012 Winter Olympics Closing Ceremony in Canada as part of an official delegation.
- Participated in European Union dialogues at a Brussels meeting.
- Participated in global diplomacy events at Interpol meetings held in Lyon, France and New Delhi, India.
Chief of Staff, Office of International Affairs
US Department of Homeland Security
Washington, DC
09.2011 - 02.2013
- Directed daily operations for 45-member office with $8 million budget.
- Mandated pre-deployment training for DHS personnel assigned to US Embassies and Consulates.
- Provided administrative and logistical support to Alan Bersin, Assistant Secretary, under the Obama administration.
Pennsylvania Director of Scheduling
Obama for America
Philadelphia, PA
06.2008 - 01.2009
- Managed over 300 surrogate visits, including celebrity surrogates, Members of Congress, and local elected officials.
- Coordinated travel arrangements for Obama and Biden families to Pennsylvania.
- Organized inaugural events spanning five days for Obama and Biden families.
Director of Scheduling & Outreach
Office of the Governor, Pennsylvania
Harrisburg, PA
05.2006 - 06.2008
- Managed constituency efforts in support of Governor Rendell's campaign.
- Provided strategic counsel to Governor on statewide social challenges.
- Collaborated on development of statewide Healthcare Plan and Energy Independence Strategy.
Legislative Liaison
Department of Environmental Protection
Harrisburg, PA
05.2005 - 05.2006
- Addressed environmental matters in coordination with state legislative offices.
- Contributed to the development of strategies for the Governor's energy independence agenda.
Education
Master's Certificate - Health Management
University of New South Wales
Sydney, NSW05-2018
Bachelor of Science - Environmental Affairs
University of New Hampshire
Durham, NH05-2004
Skills
- Government Relations Expertise
- Proficient Negotiation Practices
- Customer Relationship Development
- Collaborative Team Management
- Effective Communication Skills
- Salesforce utilization (CRM)
- Global networking
- Contract management
Affiliations
- Harris for President campaign volunteer
- Australian Red Cross blood donor
Timeline
Managing Director, Account Management
Advisory Board, a part of Optum
06.2021 - 12.2024
Board Member & Public Officer
Optum Health Solutions, Australia PTY LTD
03.2018 - 06.2023
Executive Advisor & Dedicated Advisor
The Advisory Board (acquired by Optum under United Health Group in 2018)
03.2013 - 06.2021
Director of Trips & Advance
US Department of Homeland Security
01.2012 - 02.2016
Chief of Staff, Office of International Affairs
US Department of Homeland Security
09.2011 - 02.2013
Pennsylvania Director of Scheduling
Obama for America
06.2008 - 01.2009
Director of Scheduling & Outreach
Office of the Governor, Pennsylvania
05.2006 - 06.2008
Legislative Liaison
Department of Environmental Protection
05.2005 - 05.2006
Master's Certificate - Health Management
University of New South Wales
Bachelor of Science - Environmental Affairs
University of New Hampshire
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