Kattarina White
Arana Hills,VIC
Summary
Dynamic and detail-oriented professional with exceptional customer service skills honed at Zarraffas Coffee. Proven ability to enhance customer satisfaction through efficient beverage preparation and effective team collaboration. Strong time management and cash handling expertise, consistently delivering high-quality results in fast-paced environments. Committed to maintaining cleanliness and fostering a welcoming atmosphere.
Overview
8
8
years of professional experience
Work History
Barista
Zarraffas Coffee
09.2023 - Current
- Delivered exceptional customer service by efficiently managing orders and addressing inquiries.
- Operated espresso machines and brewing equipment to prepare high-quality beverages.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Collaborated with team members to streamline service processes and enhance workflow efficiency.
- Trained new baristas on beverage preparation techniques and customer service best practices.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Bakery Worker
Blue Bird Bakery
12.2021 - 06.2023
- Operated commercial baking equipment to produce high-quality baked goods efficiently.
- Mixed and prepared ingredients according to recipes, ensuring consistency in flavor and texture.
- Monitored baking times and temperatures, adjusting settings to maintain product quality standards.
- Managed inventory of raw materials, reducing waste through effective stock rotation practices.
- Trained new staff on safety protocols and operational procedures, fostering a safe work environment.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
Apprentice Pastry Chef
Finley Bakery and Paticery
01.2018 - 07.2021
- Created and executed a variety of pastry recipes, ensuring quality and presentation standards were met.
- Assisted in the preparation of daily pastry items, maintaining consistency in flavor and texture.
- Collaborated with team members to streamline production processes, improving overall efficiency.
- Monitored inventory levels for baking supplies, ensuring timely restocking to meet production demands.
- Led special event preparations, coordinating with staff to deliver exceptional customer experiences through pastries.
- Collaborated with other culinary staff members to ensure smooth service during peak hours.
- Maintained a clean and sanitary kitchen environment, adhering to food safety regulations.
- Adapted quickly to changing demands during busy periods while maintaining focus on delivering excellent results under pressure.
Education
Retal Baking And Patisserie - Certificate III in Ratail Baking
TAFE NSW
Illawarra, NSW09-2019
No Degree - Year 10 Studies
Finley High
Finley, NSW12-2017
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Cash register operation
- POS systems
Timeline
Barista
Zarraffas Coffee
09.2023 - Current
Bakery Worker
Blue Bird Bakery
12.2021 - 06.2023
Apprentice Pastry Chef
Finley Bakery and Paticery
01.2018 - 07.2021
Retal Baking And Patisserie - Certificate III in Ratail Baking
TAFE NSW
No Degree - Year 10 Studies
Finley High